We do a lot of remote support for clients, and currently we are using Remote Helpdesk: http://www.gidsoftware.com/remotehelpdesk.htm
The client runs an exe download and gets a choice of our Tech's names, and connects directly to their PC. The software hasn't been updated since 2008, and we are looking for a new but inexpensive solution.
We want a software that clients can download an exe file from our website and run it on demand - not a software that installs and runs as a service like LogMeIn.
It should be able to get past client's Firewalls etc.
It doesn't have to be freeware, but we don't want to spend a ton of money.
What are your suggestions?