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Outlook Instant Search Returns Nothing

Posted on 2011-09-27
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Hey All,

I'm having an issue within Outlook 2007 running in conjunction with our Exchange Server.  More specifically the Instant Search feature.  One of my fellow employees has a rather large inbox and finds a search function the easiest way of finding emails.  According to this employee this feature has stopped returning anything, even emails blatantly within the inbox.  I have tested this out with her a little bit and saw first hand Outlook freeze for a few minutes, and return nothing.  

I tried to give Google a chance, but most results mention Indexing as a precursor.  Either enabling Indexing, rebuilding Indexing, or resetting the Indexing.  From looking at my 'Instant Search; Search Options' I show nothing listed under Index messages in these data files... in fact that entire section is greyed out.  This makes me believe Indexing was never enabled for our environment, and is necessary in order for this Instant Search to work.  Is this the case?  If so, is there any other search options I can choose from within Outlook?  
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Question by:BillyHigdon
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CanusRufus earned 2000 total points
ID: 36711940
Sounds like the Instant serch options have been turned off. I found this online to turn off the search feature In Outlook 2007. Look in this menu and see if you can re-enable

Turn off Instant Search
1.On the Tools menu, point to Instant Search, and then click Search Options.
2.In the Indexing section, clear the check boxes under Index messages in these data files.
Clearing the check boxes turns off search functionality but does not remove the Instant Search pane.

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by:BillyHigdon
ID: 36815325
That's the problem... The Indexing Section is completely greyed out... Which makes me think it was never enabled when our server and clients were initially set up.  Does Indexing need to be enabled in order for Instant Search to work appropriately?  My initial guess was that without Indexing, the search may be very slow, but it would still work.  That doesn't seem to be the case.  

Also, I tested a bit more and noticed some searches return data, but before a certain date.  There maybe emails past that date with the search criteria in them, but they are not picked up by the Search for some reason.  
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by:CanusRufus
ID: 36815616
Sounds like the seach part is working but the indexing is not. If it grabs emails from before a certain date then these all items from the past have been indexed.
What OS are you running?
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Expert Comment

by:CanusRufus
ID: 36815668
I found an online post that stated:
"You may have been hitting a known Office 2003/2007 setup issue.  If you install any Office 2003 component after installing Office 2007, Outlook 2007 Instant Seaerch stops working.  You'd have to repair your Office 2007 installation to repair the issue."

Also, make sure you have Office 2007 service pack 2 installed on the computer.
Also, Is this Office 2007 suite or Office 2003 with Outlook 2007.

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Author Comment

by:BillyHigdon
ID: 36815794
We are running Windows XP S3, and the Outlook from the 2007 Suite package SP2.  I suppose running a repair of Outlook wouldn't hurt at all.  I'll go give that a try and let you know how it turns out.  

Thank You.
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by:CanusRufus
ID: 36815833
Question, is it the 2003 word with outlook 2007?
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