Solved

Outlook Instant Search Returns Nothing

Posted on 2011-09-27
6
513 Views
Last Modified: 2012-05-12
Hey All,

I'm having an issue within Outlook 2007 running in conjunction with our Exchange Server.  More specifically the Instant Search feature.  One of my fellow employees has a rather large inbox and finds a search function the easiest way of finding emails.  According to this employee this feature has stopped returning anything, even emails blatantly within the inbox.  I have tested this out with her a little bit and saw first hand Outlook freeze for a few minutes, and return nothing.  

I tried to give Google a chance, but most results mention Indexing as a precursor.  Either enabling Indexing, rebuilding Indexing, or resetting the Indexing.  From looking at my 'Instant Search; Search Options' I show nothing listed under Index messages in these data files... in fact that entire section is greyed out.  This makes me believe Indexing was never enabled for our environment, and is necessary in order for this Instant Search to work.  Is this the case?  If so, is there any other search options I can choose from within Outlook?  
0
Comment
Question by:BillyHigdon
  • 4
  • 2
6 Comments
 
LVL 6

Accepted Solution

by:
CanusRufus earned 500 total points
Comment Utility
Sounds like the Instant serch options have been turned off. I found this online to turn off the search feature In Outlook 2007. Look in this menu and see if you can re-enable

Turn off Instant Search
1.On the Tools menu, point to Instant Search, and then click Search Options.
2.In the Indexing section, clear the check boxes under Index messages in these data files.
Clearing the check boxes turns off search functionality but does not remove the Instant Search pane.

0
 

Author Comment

by:BillyHigdon
Comment Utility
That's the problem... The Indexing Section is completely greyed out... Which makes me think it was never enabled when our server and clients were initially set up.  Does Indexing need to be enabled in order for Instant Search to work appropriately?  My initial guess was that without Indexing, the search may be very slow, but it would still work.  That doesn't seem to be the case.  

Also, I tested a bit more and noticed some searches return data, but before a certain date.  There maybe emails past that date with the search criteria in them, but they are not picked up by the Search for some reason.  
0
 
LVL 6

Expert Comment

by:CanusRufus
Comment Utility
Sounds like the seach part is working but the indexing is not. If it grabs emails from before a certain date then these all items from the past have been indexed.
What OS are you running?
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 6

Expert Comment

by:CanusRufus
Comment Utility
I found an online post that stated:
"You may have been hitting a known Office 2003/2007 setup issue.  If you install any Office 2003 component after installing Office 2007, Outlook 2007 Instant Seaerch stops working.  You'd have to repair your Office 2007 installation to repair the issue."

Also, make sure you have Office 2007 service pack 2 installed on the computer.
Also, Is this Office 2007 suite or Office 2003 with Outlook 2007.

0
 

Author Comment

by:BillyHigdon
Comment Utility
We are running Windows XP S3, and the Outlook from the 2007 Suite package SP2.  I suppose running a repair of Outlook wouldn't hurt at all.  I'll go give that a try and let you know how it turns out.  

Thank You.
0
 
LVL 6

Expert Comment

by:CanusRufus
Comment Utility
Question, is it the 2003 word with outlook 2007?
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now