[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Outlook Instant Search Returns Nothing

Posted on 2011-09-27
6
Medium Priority
?
617 Views
Last Modified: 2012-05-12
Hey All,

I'm having an issue within Outlook 2007 running in conjunction with our Exchange Server.  More specifically the Instant Search feature.  One of my fellow employees has a rather large inbox and finds a search function the easiest way of finding emails.  According to this employee this feature has stopped returning anything, even emails blatantly within the inbox.  I have tested this out with her a little bit and saw first hand Outlook freeze for a few minutes, and return nothing.  

I tried to give Google a chance, but most results mention Indexing as a precursor.  Either enabling Indexing, rebuilding Indexing, or resetting the Indexing.  From looking at my 'Instant Search; Search Options' I show nothing listed under Index messages in these data files... in fact that entire section is greyed out.  This makes me believe Indexing was never enabled for our environment, and is necessary in order for this Instant Search to work.  Is this the case?  If so, is there any other search options I can choose from within Outlook?  
0
Comment
Question by:BillyHigdon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 6

Accepted Solution

by:
CanusRufus earned 2000 total points
ID: 36711940
Sounds like the Instant serch options have been turned off. I found this online to turn off the search feature In Outlook 2007. Look in this menu and see if you can re-enable

Turn off Instant Search
1.On the Tools menu, point to Instant Search, and then click Search Options.
2.In the Indexing section, clear the check boxes under Index messages in these data files.
Clearing the check boxes turns off search functionality but does not remove the Instant Search pane.

0
 

Author Comment

by:BillyHigdon
ID: 36815325
That's the problem... The Indexing Section is completely greyed out... Which makes me think it was never enabled when our server and clients were initially set up.  Does Indexing need to be enabled in order for Instant Search to work appropriately?  My initial guess was that without Indexing, the search may be very slow, but it would still work.  That doesn't seem to be the case.  

Also, I tested a bit more and noticed some searches return data, but before a certain date.  There maybe emails past that date with the search criteria in them, but they are not picked up by the Search for some reason.  
0
 
LVL 6

Expert Comment

by:CanusRufus
ID: 36815616
Sounds like the seach part is working but the indexing is not. If it grabs emails from before a certain date then these all items from the past have been indexed.
What OS are you running?
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 6

Expert Comment

by:CanusRufus
ID: 36815668
I found an online post that stated:
"You may have been hitting a known Office 2003/2007 setup issue.  If you install any Office 2003 component after installing Office 2007, Outlook 2007 Instant Seaerch stops working.  You'd have to repair your Office 2007 installation to repair the issue."

Also, make sure you have Office 2007 service pack 2 installed on the computer.
Also, Is this Office 2007 suite or Office 2003 with Outlook 2007.

0
 

Author Comment

by:BillyHigdon
ID: 36815794
We are running Windows XP S3, and the Outlook from the 2007 Suite package SP2.  I suppose running a repair of Outlook wouldn't hurt at all.  I'll go give that a try and let you know how it turns out.  

Thank You.
0
 
LVL 6

Expert Comment

by:CanusRufus
ID: 36815833
Question, is it the 2003 word with outlook 2007?
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question