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HP DV9700 Hard Drive not showing

I have an HP dv9700 laptop and the hard drive is not recognized anymore. I just replaced the drive with a new drive and the same problem exists. Also there are 2 slots for hard drives in this laptop. When i plug the drive into slot 1 neither the dvd drive or HD show up in boot options. When I plug the drive into port 2 the dvd drive shows up. Could this be a motherboard problem? I am at a loss on this one. Also the BIOS doesnt seem to have an update based on HP's website... The BIOS seems to be limited on this laptop unlike most others... I dont see a spot in the BIOS to see the specs on the HD. This is a SATA drive
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eli290
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eli290
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3 Solutions
 
eli290Author Commented:
Ok so I tried another hard drive and now it sees the hard drive. I dont get that... However I am now unable to boot to dvd drive or usb drive. Both are enabled in the BIOS
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noxchoGlobal Support CoordinatorCommented:
Does BIOS see the drive at all when your connect it to the slot which fails to recognize the drive?
The connection in this slot could be not tight or broken thus it does not see the drive. But first manage to find it in BIOS.
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phototropicCommented:
"...Also the BIOS doesnt seem to have an update based on HP's website..."

The latest BIOS for your laptop is here:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-89419-1&cc=us&dlc=en&lc=en&os=2100&product=3636841&sw_lang=

But I would double-check that it is correct before running the update.  Model and os here to continue:

http://www8.hp.com/us/en/support-drivers.html

There is a difference between the primary and the secondary hard drive bays on this laptop.  Hp's forum is full of people having problems installing a second drive.  If you install the drive in the primary bay, is it recognized in the BIOS?

"...  The BIOS seems to be limited on this laptop ..."

The manual for your pc is here:

http://h10032.www1.hp.com/ctg/Manual/c01311536.pdf

According to this manual, there is an advanced menu in the BIOS which includes a Primary Hard Disk self-test.  Can you access this?
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CallandorCommented:
It seems your original hard drive has a fault which interferes with other devices attached to the same controller.  If you install the new hard drive in a different slot, does the dvd drive boot?  If it doesn't, try clearing the BIOS settings by setting them to the defaults.
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eli290Author Commented:
Here is the latest BIOS for this system, however it is a windows install... How can I install this if i cant load windows?

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93354-1&cc=us&dlc=en&lc=en&os=2100&product=3689893&sw_lang=
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CallandorCommented:
Did you try the Primary Hard Disk self-test suggested by phototropic?  I would not try to update the BIOS unless it specifically addresses your problem.
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eli290Author Commented:
There isnt an advanced option in the BIOS, there is a diagnostics tab though which has the hard disk test. The original HD isnt even recognized. The new drive tests fine
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noxchoGlobal Support CoordinatorCommented:
Do you have Desktop available? I would suggest to connect the problem HDD to that machine to free SATA connector and see if the drive is alive at all.
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CallandorCommented:
If you can boot to the dvd drive, you can reinstall your OS on a new drive.  In order to get the data off the original drive, take noxcho's suggestion of installing it as a second drive.
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nobusCommented:
i don't think it's a bios problem, but a disk problem
test all your disks on a working system; you may need an adapter (depending on the fact if they are IDE, or Sata drives
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Dr. KlahnPrincipal Software EngineerCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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