drasmuss70
asked on
cant connect to the internet
I have a desktop that is wired to my router. I cannot connect to the internet with IE 8 firefox or chrome. I can ping yahoo if i use the IP address (not the name) I have tired winsock repair, safe mode...nothing. Seems likei had this problem before and ended up having to fix via the registry but i can t remember how. Any ideas?
When you ping yahoo does it return "cannot find" or does it resolve to an IP and then times out?
Sounds like you have no DNS to me..
Mhat happens if you try a ping from a CMD prompt to say PING WWW.GOOGLE.COM
does that resolve to an address? If not that confirms a DNS issue.
Check your DNS settings on the client.
Wayne
Mhat happens if you try a ping from a CMD prompt to say PING WWW.GOOGLE.COM
does that resolve to an address? If not that confirms a DNS issue.
Check your DNS settings on the client.
Wayne
ASKER
cannot find... but if i type the actual IP it pings
ASKER
says cannot find for www.google.com
OK that must be you have no or an invalid DNS server set in TCP/IP settings.
Normally you want both IP addess and DNS set to automatic, unless your router is not configured correctly!
What is set on there?
Wayne
Normally you want both IP addess and DNS set to automatic, unless your router is not configured correctly!
What is set on there?
Wayne
ASKER
I will look when i get back home(currently at work)
ASKER
ok back home, i did ipconfig /flushdns no internet, check settings both IP addess and DNS set to automatic, router ok all pc's on are fine..but i put in ip in IE for google and got on google, so it is DNS but still not fixed
ASKER
I can use the IP of any site to get on the internet (google and yahoo) but i still cannot resolve my DNS problem. Any ideas?
Must be then that the router is not getting a correct DNS server address.
Normally when its set to auto on your system, the PC will grab the router as a DNS server and the router will forward all DNS requests to the server it has as it;s DNS server.
Worth checking the router is set to get DNS automatically. Sometimes these are configured with a manual address which might be old now.
One thing you could try to confirm this is put a manual DNS server address in, you should get that from your provider.
Wayne
Normally when its set to auto on your system, the PC will grab the router as a DNS server and the router will forward all DNS requests to the server it has as it;s DNS server.
Worth checking the router is set to get DNS automatically. Sometimes these are configured with a manual address which might be old now.
One thing you could try to confirm this is put a manual DNS server address in, you should get that from your provider.
Wayne
ASKER
I have 2 laptops that use the same router (wireless) and they work fine. I maually put in ip, dns etc that didnt work. It does use the router as DNS server. I will check the router.
ASKER
Router gets DNS automatically. I took this PC to my friends and canot get on internet there either so it cant be a router issue. I can still get to google if i type ip address into IE. I also pulled the HD and went through with Malwarebytes I did find a couple trojans. Got them cleaned out, but still no internet i went back through and did ipconfig /flushdns....still nothing.
If it maybe got a virus it might have a dodgy HOSTS file. Check that. WIll be in c:windows\system32\drivers \etc dir
Wayne
Wayne
ASKER
I ttried that once...I will try again
ASKER
ok i re-created the host file still no internet...I can still use if i know IP addressses
ASKER
Any other ideas?
That sounds like the remnants of a DNS poison attack then. They can be a nightmare to get rid of!
Have you doen a full virus scan?
Wayne
Have you doen a full virus scan?
Wayne
ASKER
yes
ASKER
would just doing a restore work??
If you have system restore points they would help as long as they were before the problem started!
Wayne
Wayne
ASKER
I tried that, i went back a month and nothing
Go through all of the Menu Items in "RogueKiller" (RK) and post the resultant logs.
It may be any number of things causing this, so please follow RK immediately with a FRESH download of Malwarebytes.
Details here:
Rogue-Killer-What-a-great- name
Stop-the-Bleeding-First-Ai d-for-Malw are
It may be any number of things causing this, so please follow RK immediately with a FRESH download of Malwarebytes.
Details here:
Rogue-Killer-What-a-great-
Stop-the-Bleeding-First-Ai
can you paste result of ipconfig/all?
what is status of services DHCP Client and DNS Client?
have You tried to set fixed ip and dns (try 8.8.8.8 for dns)?
what is result of 'nslookup www.google.com' command in cmd?
what is status of services DHCP Client and DNS Client?
have You tried to set fixed ip and dns (try 8.8.8.8 for dns)?
what is result of 'nslookup www.google.com' command in cmd?
OK, try this.
Start cmd prompt
Type
nslookup
www.google.co.uk.
server 158.43.128.1
www.google.co.uk.
quit
There is an extra period after the domain names to resolve.
The first lookup will use your configured dns servers
The second will use a specific one on the internet. This is one that has been around at least 15 years at Pipex and still good idea for resolving.
OpenDNS ones are another good idea: 208.67.222.222, 208.67.220.220
ipconfig /all will be good start to see, as would route print
Start cmd prompt
Type
nslookup
www.google.co.uk.
server 158.43.128.1
www.google.co.uk.
quit
There is an extra period after the domain names to resolve.
The first lookup will use your configured dns servers
The second will use a specific one on the internet. This is one that has been around at least 15 years at Pipex and still good idea for resolving.
OpenDNS ones are another good idea: 208.67.222.222, 208.67.220.220
ipconfig /all will be good start to see, as would route print
Also what other network adaptors are listed, e.g. firewire cards, wireless, 3g, vpn etc. which might have values in even though disabled or unused.
ASKER
RogueKiller V6.1.2 [10/07/2011] by Tigzy
contact at http://www.sur-la-toile.com
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.sur-la-toile.com/discussion-193725-1-BRogueKillerD-Remontees.html
Operating System: Windows XP (5.1.2600 Service Pack 2) 32 bits version
Started in : Normal mode
User: dennis [Admin rights]
Mode: Scan -- Date : 10/07/2011 17:37:09
Bad processes: 2
[SUSP PATH] stsystra.exe -- c:\windows\stsystra.exe -> KILLED [TermProc]
[SUSP PATH] FacebookUpdate.exe -- c:\documents and settings\dennis\local settings\application data\facebook\update\faceb ookupdate. exe -> KILLED [TermProc]
Registry Entries: 3
[SUSP PATH] FacebookUpdateTaskUserS-1- 5-21-23120 41169-1320 706990-983 637992-100 6UA.job : C:\Documents and Settings\dennis\Local Settings\Application Data\Facebook\Update\Faceb ookUpdate. exe -> FOUND
[SUSP PATH] FacebookUpdateTaskUserS-1- 5-21-23120 41169-1320 706990-983 637992-100 6Core.job : C:\Documents and Settings\dennis\Local Settings\Application Data\Facebook\Update\Faceb ookUpdate. exe -> FOUND
[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-0 8002B30309 D} (1) -> FOUND
Particular Files / Folders:
Driver: [LOADED]
HOSTS File:
127.0.0.1 localhost
ver
127.0.0.1 localhost
Finished : << RKreport[1].txt >>
RKreport[1].txt
contact at http://www.sur-la-toile.com
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.sur-la-toile.com/discussion-193725-1-BRogueKillerD-Remontees.html
Operating System: Windows XP (5.1.2600 Service Pack 2) 32 bits version
Started in : Normal mode
User: dennis [Admin rights]
Mode: Scan -- Date : 10/07/2011 17:37:09
Bad processes: 2
[SUSP PATH] stsystra.exe -- c:\windows\stsystra.exe -> KILLED [TermProc]
[SUSP PATH] FacebookUpdate.exe -- c:\documents and settings\dennis\local settings\application data\facebook\update\faceb
Registry Entries: 3
[SUSP PATH] FacebookUpdateTaskUserS-1-
[SUSP PATH] FacebookUpdateTaskUserS-1-
[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-0
Particular Files / Folders:
Driver: [LOADED]
HOSTS File:
127.0.0.1 localhost
ver
127.0.0.1 localhost
Finished : << RKreport[1].txt >>
RKreport[1].txt
ASKER
nslookup www.google.com came back with:
*** Cant find server name for address for 192.168.2.1 : timed out
server : dsmdc-dns-dts10.mcomdc.com
address : 97.64.168.12
Non-authoritive answer:
name: WWW.google.com.belkin
address: 67.63.55.33
*** Cant find server name for address for 192.168.2.1 : timed out
server : dsmdc-dns-dts10.mcomdc.com
address : 97.64.168.12
Non-authoritive answer:
name: WWW.google.com.belkin
address: 67.63.55.33
drasmuss70,
I idea behind my suggest above was for you to run ALL six of the Menu Items in RogueKiller, and then immediately download, install, and update a fresh copy of Malwarebytes.
After you have done all of that, post ALL of the logs that are generated by ALL of the activities.
Details here:
Stop-the-Bleeding-First-Ai d-for-Malw are
Rogue-Killer-What-a-great- name
I idea behind my suggest above was for you to run ALL six of the Menu Items in RogueKiller, and then immediately download, install, and update a fresh copy of Malwarebytes.
After you have done all of that, post ALL of the logs that are generated by ALL of the activities.
Details here:
Stop-the-Bleeding-First-Ai
Rogue-Killer-What-a-great-
Please try what is in http:#36933492. It looks from above like pointing your DNS at your router is adding ".belkin" to the end of the reqeust, possibly down to the you have given to the router or it's dns name....
Results of ipconfig /all will really help. As would amending your DNS setting from automatic to, say, the OpenDNS servers listed above.
Steve
Results of ipconfig /all will really help. As would amending your DNS setting from automatic to, say, the OpenDNS servers listed above.
Steve
what is result of "nslookup www.google.com 8.8.8.8" command in cmd
seems to me that public dns have some issues
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ASKER
I've requested that this question be closed as follows:
Accepted answer: 0 points for drasmuss70's comment http:/Q_27344275.html#36980620
for the following reason:
The restore solved my problem
Accepted answer: 0 points for drasmuss70's comment http:/Q_27344275.html#36980620
for the following reason:
The restore solved my problem
you could always reward those who took the trouble to offer advise.....
ASKER
Yes you are right can I undo this?