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cant connect to the internet

Posted on 2011-09-27
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Last Modified: 2012-05-12
I have a desktop that is wired to my router.  I cannot connect to the internet with IE 8 firefox or chrome.  I can ping yahoo if i use the IP address (not the name) I have tired winsock repair, safe mode...nothing.  Seems likei had this problem before and ended up having to fix via the registry but i can t remember how.  Any ideas?
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Question by:drasmuss70
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37 Comments
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 36712131
When you ping yahoo does it return "cannot find" or does it resolve to an IP and then times out?
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LVL 10

Expert Comment

by:WayneATaylor
ID: 36712140
Sounds like you have no DNS to me..

Mhat happens if you try a ping from a CMD prompt to say  PING WWW.GOOGLE.COM   
does that resolve to an address?  If not that confirms a DNS issue.

Check your DNS settings on the client.

Wayne
0
 

Author Comment

by:drasmuss70
ID: 36712153
cannot find... but if i type the actual IP  it pings
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Author Comment

by:drasmuss70
ID: 36712162
says cannot find for www.google.com
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LVL 10

Expert Comment

by:WayneATaylor
ID: 36712165
OK that must be you have no or an invalid DNS server set in TCP/IP settings.

Normally you want both IP addess and DNS set to automatic, unless your router is not configured correctly!

What is set on there?

Wayne


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Author Comment

by:drasmuss70
ID: 36712183
I will look when i get back home(currently at work)
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Author Comment

by:drasmuss70
ID: 36713499
ok back home, i did ipconfig /flushdns   no internet, check settings both  IP addess and DNS set to automatic, router ok all pc's on are fine..but i put in ip in IE for google and got on google, so it is DNS but still not fixed
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Author Comment

by:drasmuss70
ID: 36716868
I can use the IP of any site to get on the internet (google and yahoo) but i still cannot resolve my DNS problem.  Any ideas?
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LVL 10

Expert Comment

by:WayneATaylor
ID: 36716962
Must be then that the router is not getting a correct DNS server address.

Normally when its set to auto on your system, the PC will grab the router as a DNS server and the router will forward all DNS requests to the server it has as it;s DNS server.

Worth checking the router is set to get DNS automatically. Sometimes these are configured with a manual address which might be old now.

One thing you could try to confirm this is put a manual DNS server address in, you should get that from your provider.

Wayne


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Author Comment

by:drasmuss70
ID: 36717038
I have 2 laptops that use the same router (wireless) and they work fine.  I maually put in ip, dns etc that didnt work.  It does use the router as DNS server.  I will check the router.
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Author Comment

by:drasmuss70
ID: 36755969
Router gets DNS automatically.  I took this PC to my friends and canot get on internet there either so it cant be a router issue.  I can still get to google if i type ip address into IE.  I also pulled the HD and went through with Malwarebytes I did find a couple trojans.  Got them cleaned out, but still no internet i went back through and did ipconfig /flushdns....still nothing.
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LVL 10

Expert Comment

by:WayneATaylor
ID: 36813493
If it maybe got a virus it might have a dodgy HOSTS file.  Check that.  WIll be in c:windows\system32\drivers\etc dir

Wayne
0
 

Author Comment

by:drasmuss70
ID: 36816113
I ttried that once...I will try again
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Author Comment

by:drasmuss70
ID: 36818895
ok i re-created the host file still no internet...I can still use if i know IP addressses
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Author Comment

by:drasmuss70
ID: 36893825
Any other ideas?
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LVL 10

Expert Comment

by:WayneATaylor
ID: 36893950
That sounds like the remnants of a DNS poison attack then. They can be a nightmare to get rid of!

Have you doen a full virus scan?

Wayne

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Author Comment

by:drasmuss70
ID: 36893974
yes
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Author Comment

by:drasmuss70
ID: 36906861
would just doing a restore work??
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LVL 10

Expert Comment

by:WayneATaylor
ID: 36908303
If you have system restore points they would help as long as they were before the problem started!

Wayne
0
 

Author Comment

by:drasmuss70
ID: 36909642
I tried that,  i went back a month and nothing
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LVL 38

Expert Comment

by:younghv
ID: 36933340
Go through all of the Menu Items in "RogueKiller" (RK) and post the resultant logs.
It may be any number of things causing this, so please follow RK immediately with a FRESH download of Malwarebytes.

Details here:
Rogue-Killer-What-a-great-name
Stop-the-Bleeding-First-Aid-for-Malware
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LVL 6

Expert Comment

by:Tomislavj
ID: 36933424
can you paste result of ipconfig/all?
what is status of services DHCP Client and DNS Client?
have You tried to set fixed ip and dns (try 8.8.8.8 for dns)?
what is result of 'nslookup www.google.com' command in cmd?
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LVL 43

Expert Comment

by:Steve Knight
ID: 36933492
OK, try this.

Start cmd prompt
Type

nslookup
www.google.co.uk.
server 158.43.128.1
www.google.co.uk.
quit

There is an extra period after the domain names to resolve.
The first lookup will use your configured dns servers
The second will use a specific one on the internet.  This is one that has been around at least 15 years at Pipex and still good idea for resolving.

OpenDNS ones are another good idea: 208.67.222.222, 208.67.220.220

ipconfig /all will be good start to see, as would route print
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LVL 43

Expert Comment

by:Steve Knight
ID: 36933543
Also what other network adaptors are listed, e.g. firewire cards, wireless, 3g, vpn etc. which might have values in even though disabled or unused.
0
 

Author Comment

by:drasmuss70
ID: 36934216
RogueKiller V6.1.2 [10/07/2011] by Tigzy
contact at http://www.sur-la-toile.com
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.sur-la-toile.com/discussion-193725-1-BRogueKillerD-Remontees.html

Operating System: Windows XP (5.1.2600 Service Pack 2) 32 bits version
Started in : Normal mode
User: dennis [Admin rights]
Mode: Scan -- Date : 10/07/2011 17:37:09

Bad processes: 2
[SUSP PATH] stsystra.exe -- c:\windows\stsystra.exe -> KILLED [TermProc]
[SUSP PATH] FacebookUpdate.exe -- c:\documents and settings\dennis\local settings\application data\facebook\update\facebookupdate.exe -> KILLED [TermProc]

Registry Entries: 3
[SUSP PATH] FacebookUpdateTaskUserS-1-5-21-2312041169-1320706990-983637992-1006UA.job : C:\Documents and Settings\dennis\Local Settings\Application Data\Facebook\Update\FacebookUpdate.exe -> FOUND
[SUSP PATH] FacebookUpdateTaskUserS-1-5-21-2312041169-1320706990-983637992-1006Core.job : C:\Documents and Settings\dennis\Local Settings\Application Data\Facebook\Update\FacebookUpdate.exe -> FOUND
[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

Particular Files / Folders:

Driver: [LOADED]

HOSTS File:
127.0.0.1       localhost
ver
127.0.0.1       localhost


Finished : << RKreport[1].txt >>
RKreport[1].txt



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Author Comment

by:drasmuss70
ID: 36936187
nslookup www.google.com came back with:

*** Cant find server name for address for 192.168.2.1 : timed out
server :    dsmdc-dns-dts10.mcomdc.com
address :  97.64.168.12

Non-authoritive answer:
name: WWW.google.com.belkin
address: 67.63.55.33
0
 
LVL 38

Expert Comment

by:younghv
ID: 36936220
drasmuss70,
I idea behind my suggest above was for you to run ALL six of the Menu Items in RogueKiller, and then immediately download, install,  and update a fresh copy of Malwarebytes.

After you have done all of that, post ALL of the logs that are generated by ALL of the activities.

Details here:
Stop-the-Bleeding-First-Aid-for-Malware
Rogue-Killer-What-a-great-name
0
 
LVL 43

Expert Comment

by:Steve Knight
ID: 36936267
Please try what is in http:#36933492.  It looks from above like pointing your DNS at your router is adding ".belkin" to the end of the reqeust, possibly down to the you have given to the router or it's dns name....

Results of ipconfig /all will really help.  As would amending your DNS setting from automatic to, say, the OpenDNS servers listed above.

Steve
0
 
LVL 6

Expert Comment

by:Tomislavj
ID: 36938264
what is result of "nslookup www.google.com 8.8.8.8" command in cmd
0
 
LVL 6

Expert Comment

by:Tomislavj
ID: 36938266
seems to me that public dns have some issues
0
 

Accepted Solution

by:
drasmuss70 earned 0 total points
ID: 36980620
I just restored the PC..... working now
0
 

Author Comment

by:drasmuss70
ID: 36980660
I've requested that this question be closed as follows:

Accepted answer: 0 points for drasmuss70's comment http:/Q_27344275.html#36980620

for the following reason:

The restore solved my problem
0
 
LVL 43

Expert Comment

by:Steve Knight
ID: 36980659
you could always reward those who took the trouble to offer advise.....
0
 

Author Comment

by:drasmuss70
ID: 36980684
Yes you are right can I undo this?
0

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