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gregurl

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Downloading Address book & updating members error in Outook 2007 - 0x8004010f error

I have Exchange 2003 and Exchange 2010 both in my environments. The users on Exchange 2010 are having issues downloading an updated address book and adjusting members in a distriubtion list through Outlook 2007. When attempting to download the address book, the Exchange 2010 user receives the 0x8004010F error. Also, when the user attempts to modify members of a distribution list that they have permission, they get the message 'Changes to the distribution list membership cannot be saved. You do not have sufficient permission to perform this operation on this object'.

As a test, I deleted the oab files for a user and then an update address book shows but the oab files never get re-created on the machine. I read some support pages on the 0x8004010f but none of the resolutions seem to work yet.
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CanusRufus
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How are you downloading the address book?
Are you exporting?
File --> open --> import --> export to file --> outlook data file .pst --> choose contacts
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The message you are getting is a classic "I cannot find" message and suggests that you have not configured Autodiscover for your Exchange 2010 server, not configured an A record in DNS called Autodiscover that points to the IP address of your Exchange 2010 server, or your SSL Cert installed on Exchange isn't a SAN / UCC certificate including the minimum following names:

mail.externaldomain.com
autodiscover.externaldomain.com
internalservername.internaldomain.local
internalservername

Once Exchane is configured properly, your issues will go away.
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gregurl

ASKER

I have the SSL that is a UCC with the proper domain names. I try updating by going to Tools > Send & Receive > Download Address Book.

Since I have currently have a hybrid 2003/2010 environment, I have the OAB generated on the 2003 server. Can a 2010 users update to the public folder or do they require the web-based distribution?
Did you create the Autodiscover A record in external DNS?
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ASKER

Yes. The autodiscover DNS record is created.

For SSL, if I am using a CAS array would the SSL need the sub-domain of the CAS Array name?
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ASKER

I did a ctrl click on the Outlook to run Test Email Autoconfiguration. The last results was succeeded for autodiscover.xml.
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gregurl

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This procedure resolved my issue.