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What is causing multiple copies to print out when I send only one document to the printer?

Posted on 2011-09-27
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Last Modified: 2012-06-21
When I want to print something I do not get the choice of which printer and my default printer prints multiple copies, how can I fix this?
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Question by:brian263
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LVL 6

Expert Comment

by:CanusRufus
ID: 36712212
Are you choosing print by a print icon or within the file menu
Fil e--> print
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Author Comment

by:brian263
ID: 36713235
When I select the file, print option in word it doesn't give me the opportunity to select a printer, it just goes to my default printer and then starts printing and prints out 4 copies.
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Expert Comment

by:Carol Chisholm
ID: 36717433
Check the settings on the printer in control panel Printers
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Expert Comment

by:CanusRufus
ID: 36717562
Question: does this happen only in word or does it occur in more than one application?

If it occurs only in word that it's a MS word problem, If happens in more than just word it's a printer configuration problem
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Accepted Solution

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brian263 earned 0 total points
ID: 36720347
I figured out what was causing this. Apparently there was a macro that was loaded that would send 4 copies to a printer that wasn't even one of my printers. This caused it to go to my default printer without presenting the printer option screen and then send 4 copies to it.  
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Author Comment

by:brian263
ID: 36758127
I've requested that this question be closed as follows:

Accepted answer: 0 points for brian263's comment http:/Q_27344292.html#36713235

for the following reason:

I needed to go into the Developers Tab and then select the Macro tab to find and remove the macro.
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