Trying to connect remotely to this server to perform an AIX upgrade. On other pSeries that we support, we've connected by dialup modem to the console port (these are old systems). We've been unable to connect to this server, and the owner of the box was told by IBM field tech that they needed to add an async PCI card to the server, and connect the modem to that.
We have a record that dialup was tested on this server when it was installed, but that was 6 years ago, and who knows if it was actually tested. I have no problem with telling the customer to purchase the card, but since we haven't needed it with other pSeries servers, I'm wondering what's different here.
Any insights would be much appreciated. Thanks!