Solved

Windows 7 Upgrade - Network card doesnt work

Posted on 2011-09-27
6
257 Views
Last Modified: 2012-05-12
A new customer wanted me to upgrade their Vista Home Premium 64 bit custom built system to Windows 7 Pro.  I plugged the system into my internet and it worked fine; I upgraded to Windows 7 HP, then did the Anywhere upgrade to Win7 Professional.  However I now cannot connect to the Internet thru the wired connection since the Ethernet driver is missing - Windows cannot find it and I have no other documentation other than it is a Zotac motherboard.  I contacted them and they said they need the number off of the motherboard (on the bottom of the mb) - this is crammed into a very small case and i can do that but would rather not to - would be like open heart surgery.  I have tried dxdiag, windows information, belarc to get the motherboard information to no avail.  The person that built the system is not around and the customer has not documentation or CD's - any help???
0
Comment
Question by:Daren Anderson, MSIS
  • 3
  • 2
6 Comments
 

Author Comment

by:Daren Anderson, MSIS
ID: 36712877
I forgot to add, I can connect to the Internet thru the wireless card-which is AzureWave Technologies - I was assuming this was the same mfg of the wired but cannot find anything on their site for drivers for wired.  There is not a separate card - all of it is on the motherboard.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 36712943
Inside device manager can you see anything related to the NIC?  If you click on Show Hidden Devices in Device Manager does it show up?  If so you should be able to right click it and go to properties then look at the Hardware ID.  You can usually use this to google what type of device it is and that should point you to the driver.

Since it is a custom build I assume you do not have any documentation on it so the only other option is open heart surgery.  If it was an HP or Dell or something this would not be a problem.
0
 

Author Comment

by:Daren Anderson, MSIS
ID: 36713067
Exactly, I do not like custom built systems - this is why I dont sell them.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 32

Accepted Solution

by:
willcomp earned 500 total points
ID: 36713540
Run SIW and look under PCI heading. The NIC should be listed there along with manufacturer and model. You can then go to the NIC manufacturer's web site for driver.
http://majorgeeks.com/SIW_System_Info_d4387.html
0
 

Author Closing Comment

by:Daren Anderson, MSIS
ID: 36713789
Excellent advice....thank you.
0
 
LVL 32

Expert Comment

by:willcomp
ID: 36713802
You're welcome. Glad to help.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So many times I have seen the words written in a question "if only I could show you" or " I know how hard it is for you since you can't see it" in any zone. That has inspired me to write about this tool in windows 7 called "Problem Steps Recorder…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question