[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Windows 7 Upgrade - Network card doesnt work

Posted on 2011-09-27
6
Medium Priority
?
268 Views
Last Modified: 2012-05-12
A new customer wanted me to upgrade their Vista Home Premium 64 bit custom built system to Windows 7 Pro.  I plugged the system into my internet and it worked fine; I upgraded to Windows 7 HP, then did the Anywhere upgrade to Win7 Professional.  However I now cannot connect to the Internet thru the wired connection since the Ethernet driver is missing - Windows cannot find it and I have no other documentation other than it is a Zotac motherboard.  I contacted them and they said they need the number off of the motherboard (on the bottom of the mb) - this is crammed into a very small case and i can do that but would rather not to - would be like open heart surgery.  I have tried dxdiag, windows information, belarc to get the motherboard information to no avail.  The person that built the system is not around and the customer has not documentation or CD's - any help???
0
Comment
Question by:Daren Anderson, MSIS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 

Author Comment

by:Daren Anderson, MSIS
ID: 36712877
I forgot to add, I can connect to the Internet thru the wireless card-which is AzureWave Technologies - I was assuming this was the same mfg of the wired but cannot find anything on their site for drivers for wired.  There is not a separate card - all of it is on the motherboard.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 36712943
Inside device manager can you see anything related to the NIC?  If you click on Show Hidden Devices in Device Manager does it show up?  If so you should be able to right click it and go to properties then look at the Hardware ID.  You can usually use this to google what type of device it is and that should point you to the driver.

Since it is a custom build I assume you do not have any documentation on it so the only other option is open heart surgery.  If it was an HP or Dell or something this would not be a problem.
0
 

Author Comment

by:Daren Anderson, MSIS
ID: 36713067
Exactly, I do not like custom built systems - this is why I dont sell them.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 32

Accepted Solution

by:
willcomp earned 2000 total points
ID: 36713540
Run SIW and look under PCI heading. The NIC should be listed there along with manufacturer and model. You can then go to the NIC manufacturer's web site for driver.
http://majorgeeks.com/SIW_System_Info_d4387.html
0
 

Author Closing Comment

by:Daren Anderson, MSIS
ID: 36713789
Excellent advice....thank you.
0
 
LVL 32

Expert Comment

by:willcomp
ID: 36713802
You're welcome. Glad to help.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question