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Single user on exchange 2010 can't send to anyone internal or external

Posted on 2011-09-27
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Last Modified: 2012-05-12
We have a new Exchange 2010 SP1 server with 8 accounts working correctly.  There is a 9th account that is unable to send email to anyone inside or outside the organization, but is able to receive just fine.  Additionally, this user was able to send mail post migration, this issue just started today.

In message tracking, I see messages from earlier today before the issue arose, however I don't see any of the test emails I've sent.  I've been using OWA to get Outlook out of the way.

Lastly, return receipts of messages sent to her are actually coming through/back to the senders.

Any ideas?
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Question by:wylde342
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The_Kirschi earned 2000 total points
ID: 36715716
Well, first I can think of is the ProhibitSendQuota but if this were the case you should get a notice in Outlook as well as in OWA.

On Exchange Management Shell do

get-mailbox "username" | fl

Have a look at the ProhibitSendQuota value and compare it to the actual mailbox size.
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by:wylde342
ID: 36715747
Kirschi,

Actually we figured out that following an article to change the internal URL/URI's of some CAS services to match the SSL cert name are what caused this problem.  I have NO idea why this would be, or how these server wide changes would only affect one user, but they did.  I verified this by rolling the changes back, and the issues went away.

Points to you for first response :)
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by:The_Kirschi
ID: 36715819
Thanks a lot!
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