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Microsoft Publisher creates splwow64.exe error

Posted on 2011-09-27
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Last Modified: 2012-05-12
Hiya,

I have a client who is using Microsoft publisher version 2002.  They have a HP laptop with Windows Vista Home Premium.   When they use Publisher, it displays a dialog box that says splwow64.exe bad image.  In the box the following text appears:

C:\WIndows\system32\spool\Drivers\unidrvui.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original media or contact your system administrator...

Can you tell me how to take care of this perplexing issue?  They have Microsoft Office 2010 Student and home edition installed also.  

Thanks for helping me,
JRA
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Question by:calavera44
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by:jcimarron
ID: 36718077
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Author Comment

by:calavera44
ID: 36816975
Hi jcimarron,

I updated the driver from download at HP web site for the printer.  Still the same issue.  Any other ideas?

JRA
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Expert Comment

by:jcimarron
ID: 36817092
calavera44--Did you reboot after installing new driver?
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Author Comment

by:calavera44
ID: 36818186
jcimarron,

You know, I did reboot.  Alas, still the same issue.

JRA
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by:jcimarron
jcimarron earned 500 total points
ID: 36818354
calavera44--splwow64.exe is part of the Microsoft OS.  Run SFC /SCANNOW from a command prompt.
http://support.microsoft.com/kb/929833
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Author Comment

by:calavera44
ID: 36903705
Hi jcimarron,

I will do that later on today.  I let you know.

JRA
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Author Comment

by:calavera44
ID: 36905057
Hi jcimarron

Alas, running the sfc /scannow did not have any result.  Same issue.  I did run as adminstrator.

Any other thoughts?
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Expert Comment

by:jcimarron
ID: 36905347
calavera44--Nothing too intelligent.  Have you gone to the website of the printer manufacturer to see if a new driver is available?  
Uninstall and reinstall the printer.
You could also rename the existing splwow64.exe to, say, splwow64.bad, and then run SFC /SCANNOW again.  After that see if a new splwow64.exe has been installed.  If not, rename splwow64.bad to splwow64.exe
Is this happening only when using Publisher?
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Author Comment

by:calavera44
ID: 36912416
HI,

I did what you suggested.  splwow64 has been replaced.  It happens in Word as well.

JRA
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Expert Comment

by:jcimarron
ID: 36913364
calavera44--I do not understand your last post.  Are you getting no more errors in Publisher, but do get an error in Word?
Did you run SFC again?
Do you have a new unidrvui.dll ?
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Author Comment

by:calavera44
ID: 36921850
jcimarron

Hi, what I am saying is that splwow64 was renamed by me and then replaced by the sfc /scannow.  Still was a problem with the error.  I then renamed unidrvui.dll
It turns out there were 2 files of that name!  I know, how can that be but I looked at their properties and same name.   So I renamed those files and then did a sfc /scannow

I looked at it today and launched Publisher, no error.  I launched Word, no error.  I tried to print and the dialog box came up okay, no error.  I am going to check it again more comprehensively tomorrow.  Maybe it will be good to go.  I am so sick of this computer!  I just want it to be fixed and off the bench.

Anyway, I'll keep you posted.

JRA
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Accepted Solution

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calavera44 earned 0 total points
ID: 37006727
Hi all,

I did some further work with Publisher and Word.  I launched both of the programs and saved a document.  Then returned the computer to the end user who has used it now for a week or so.  No errors reported.  So, I conclude from her confirmation that all is well.  I think that the issue was a problem with the unidrvui.dll file.  The fix was to rename those files and run the system file checker.

JRA
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Author Closing Comment

by:calavera44
ID: 37035266
Hi,
Thanks jcimarron, you put me on the right path to fix this issue.  Your recommendation to try running sfc /scannow was the key to solving this issue.  I think that renaming the unidrvui.dll  file enabled the sfc to copy that in to the Windows folder as a new file.

So it's gone, back to the client and no issues.

JRA
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Expert Comment

by:jcimarron
ID: 37007908
calavera44--That is good news.  Thanks for telling us what you did to fix the problem.
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