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server error in "/" application in IE9

Posted on 2011-09-27
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Last Modified: 2012-05-12
I am running windows 7, with IE9.  Starting a few days ago, when ever I go to www.tmobile.com, I get the below error message.  I also get it with chrome as well.
When I go to the website in firefox, it works fine.  Can someone point me in the right direction as what the problem can be?  I tried it at work with IE9, and it works fine.

Server Error in '/' Application.
--------------------------------------------------------------------------------

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>
 

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>
 
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Question by:afacts
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4 Comments
 
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Accepted Solution

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schaps earned 500 total points
ID: 36714571
I don't think there's anything you can do - it looks like a problem with the asp.net configuration on the server end. There might be a plug-in or font or who knows what different on your computer from the one at work, but in the end, the error will not be accessible to you, only to the T-Mobile techies. They have probably seen the errors in the server logs, but you could always send feedback about and just use Firefox until its fixed.
Sorry, good luck.

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Author Comment

by:afacts
ID: 36714692
so you're sure it's not my end, but on their end?  Just amazed why it would work on other computers, as my coworkers computer works as well.
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Expert Comment

by:schaps
ID: 36714927
It could be something on your end causing it, but the error is coming from the server -- and only the admins have access to exactly what the error is, and, frankly, if you can surf any other site without problem, it's ultimately T-Mobile's job to not have their webserver poop out for any minor problem like that. And they apparently can't even take a few minutes to configure a custom error page urging potential and current customers who might encounter such a problem to call them rather than have to waste time troubleshooting their own computers.

Business website should run on all modern browsers or at least fail gracefully. Whether you really need to know what the problem is is up to you, but it could be a tremendous time-suck with little benefit.

T
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Author Closing Comment

by:afacts
ID: 36892672
Thanks, if I still get that message, I will try to email the webmaster.
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