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MS Exchange 2010 Brick level backup issue

Posted on 2011-09-28
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Last Modified: 2012-06-27
I have a problem to create Brick level backup in exchange 2010.

This is the system:
Windows Server 2008 R2 Standard SP1
Exchange Server 2010 Version: 14.01.0323.003
Perfect Backup as a backup utility.

When creating new brick level backup the backup utility shows only few mailboxes that I can select to backup. The backup program uses MAPI to access the mailboxes.

What I have done.
* Checked the permissions  - the user who accesses  the mailboxes has to have full access to them.
Get-Mailbox | Add-MailboxPermission -User user -AccessRights FullAccess
* Check if the account is mailbox-enabled
* Check if the accounts email address is not hidden from the Global Address List.
* Installed Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
* Have checked the MAPI profile with MAPI editor

Created new user and did all the above things and the same result. When new mailbox is created it comes up in the brick level backup as well. So I'm thinking that has to be a permission issue.
Any help would me much appreciated.
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Question by:Sirec
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Expert Comment

by:mwadmin
ID: 36715725
Try setting full access permissions via the management console on a mailbox that does not appear in the brick level backup. Once done see if it appears as an available mailbox for backup, that way you can at least determine if it is actually permissions.

Thanks
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Author Comment

by:Sirec
ID: 36715760
For got to mention.
Removed and granted full access permission on mailbox from management console and shell before. Have restarted IS and the server few times.
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Expert Comment

by:TheGeezer2010
ID: 36716106
Alternative to Brick Level backup is to use Exchange VSS addin component, backup the exchange mailboxes. If you need to restore, do so to a recovery database and either PST export/import or better still merge the target content into his mailbox - this is now the Microsoft recommended way for exchange 2010 SP1. better still, if you have the resources, create a DAG so that you will always have an available copy of a database.

I know this does not answer original question, but does provide a viable alternative to brick-level backups which have traditionally been reource intensive and difficult to manage.
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Author Comment

by:Sirec
ID: 36717011
The backup has to be stored offsite. So any alternative will not work. I need to find a way to fix it. It has to be a permission issue I think. I have spent a lot of time trying to find what's the difference from the mailboxes that are displayed in the level backup and that are not displayed. The permissions on both mailboxes are the same.
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by:TheGeezer2010
ID: 36718422
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Expert Comment

by:TheGeezer2010
ID: 36718481
Exchange 2010 uses Management Role Groups.

I would start by adding the Service Account to the Local Administrators group on the exchange server you are running the backup on, then try adding the account to the following groups until the issue is fixed :-

1. Recipients Management
2. Server Management
3. Organization Management

You do this via ECP or EMS

HTH
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Expert Comment

by:TheGeezer2010
ID: 36718493
Oh and if the contents of each mailbox is effectively being exported/imported as part of this process, the Mailbox Import and Export roles may also be needed,
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Author Comment

by:Sirec
ID: 36718553
Thanks for your advice. I'll try these thing and will let you know the result.
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Author Comment

by:Sirec
ID: 36720459
Forgot to mention that Exchange is installed on DC ans BES is installed on it as well :)
Have tried to use BES account to create the level backup - didn't work.

So I have:
created new user
assigned admin permissions to it
error - might have insufficient permissions to the mailbox

assigned roles / groups to user using exchange shell
can see only few mailboxes as before

checked MAPI configuration.
can see only few mailboxes as before

assigned full access to mailbox that is not displayed in level backup.
can see only few mailboxes as before

i'm in the same place where I left. I'm shore that's a permission issue but dot know what to check.  

I have overloaded google with my searches. I have noticed that other offsite backup programs have identical kB articles as Perfect backup article about brick level backup issues with insufficient permissions. but in my case it looks that the issue is somewhere else.
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Expert Comment

by:TheGeezer2010
ID: 36720489
Run the BPA with the scan for permissions and see if that comes up with anything. Try creating a new database, move a mailbox to there and see if you can then see it in the backup software. Also try creating a new mailbox on the same test database and see if you can see it.
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Author Comment

by:Sirec
ID: 37071287
Sorry for the late response!
BPA - didn't find any problems.
Creating new DB didn't resolve the issue. Moved mailbox to new DB and it didn't show up in backup. Moved mailbox that was showing up in the backup and it was still in the backup menu after moving to new DB. Moved mailboxes back to main DB and nothing changed. When new mailbox is created is shows up in the backup software.
So clearly something is wrong with the old mailboxes, permissions.
Any dives would be much appreciated!


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Author Comment

by:Sirec
ID: 37152277
Issue was resolved by installing a later version of the backup software.
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Accepted Solution

by:
Sirec earned 0 total points
ID: 37152294
Installed Perfect backup 5.5.8.2
This is what led me to this result. http://forum.ahsay.com/viewtopic.php?t=6934#29690
These two software look identical. So I asked the Perfect backup team to check if they have a newer version and they did :)
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Author Closing Comment

by:Sirec
ID: 37175645
This solution resolved the issue.
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