Citrix Xenapp 5.0 auto Kick out - URGENT

Some user report to using Citrix Web interface access our SAP application. But suddenly user report auto close the citrix web page , need reconnect , after reconnect all screen lost , cannot recover same screen. please advice how can fix this problem  ASAP.  
itjackiewongAsked:
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joharderCommented:
Within your farm properties, enable logging of reconnection attempts to get more information as to why the reconnection is not occurring properly.  That may also give you some clues as to why the involuntary disconnection is happening in the first place.
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itjackiewongAuthor Commented:
thanks
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