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Personal Archive folder not showing in Outlook 2010 Pro

Ok, I am absolutely stumped.

We now have Exchange 2010 running on new servers. I am migrating mailboxes over from 2003. We use Office 2010 Pro. I enabled archiving on my account and it seems to be working. The OWA shows the Online Archive, and I can move emails to it. The retention policies seem to be working, as email is being automatically moved for me.

However, I cannot, for the life of me, get my Online Archive folder to show in Outlook 2010. I have scoured the internet trying all kinds of solutions.

- I am using Office 2010 Pro Plus, volume license key
- Uninstalled Office, reinstalled with latest download from VLM site
- Recreated by mail profile
- Messed with the cached settings
- Tried multiple users

What am I missing here?
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MutleyFDI
Asked:
MutleyFDI
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1 Solution
 
Carol ChisholmCommented:
Have you tried a new profile completely? Start with no cache.
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MutleyFDIAuthor Commented:
I completely removed the profile from the control panel and removed OST files. Is there something more I need to try to get in completely new?
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Carol ChisholmCommented:
I usually make one with a different name, there are various bits around and about...
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Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
MutleyFDIAuthor Commented:
Yeah, I know I've used different names. In fact, I even tried a completely different user that wasn't migrated. It was new mailbox created on 2010.

This is very frustrating.
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Carol ChisholmCommented:
And on another workstation?
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MutleyFDIAuthor Commented:
That I have not tried yet. Let me do that and report back.
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MutleyFDIAuthor Commented:
I figured it out! Here is what I had to do:

1. Give myself Full permissions to my box through EMC (which seems silly)

2. Delete my profile and delete OST files

3. Start Outlook and let it autodiscover my account.

Now I can see the Online Archive!
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MutleyFDIAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for MutleyFDI's comment http:/Q_27345786.html#36717522

for the following reason:

Figured it out myself.
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MutleyFDIAuthor Commented:
Well that didn't last long. I closed Outlook and reopened, and now it shows an Archive, but it's not named Online anymore and it won't let me open it.
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MutleyFDIAuthor Commented:
Not quite working yet.
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Mohammed RahmanCommented:
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MutleyFDIAuthor Commented:
mody, that's the one I was looking at when I tried the idea above that seemed to work. But now it shows but won't open.
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MutleyFDIAuthor Commented:
I hope this isn't as glitchy as it's being right now. It just started randomly working again. It's like the archive mailbox couldn't login or something.
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Mohammed RahmanCommented:
One of the posts on the same link also says...
"By accident it is solved for me and my collegeas by installing Visio 2010 (Premium)."
You may try that (if possible)

Another post by:JORAN MARKX
ATTENTION
If you downloaded RTM versions of Office Professional Plus 2010 or Visio Professional 2010 between April 22 and May 1 please obtain a new product key.  Your current product key does not unlock full functionality; we apologize for the inconvenience.  No additional download required.  See the KB article for instructions on how to re-enter a product key.  Your key allocation will not be impacted.
Subscribers who obtained product keys after May 1 have the correct keys.

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MutleyFDIAuthor Commented:
It seems to be working ok now. I'm working on retention policies and then I'll try some more users.
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