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Personal Archive folder not showing in Outlook 2010 Pro

Posted on 2011-09-28
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Last Modified: 2013-02-15
Ok, I am absolutely stumped.

We now have Exchange 2010 running on new servers. I am migrating mailboxes over from 2003. We use Office 2010 Pro. I enabled archiving on my account and it seems to be working. The OWA shows the Online Archive, and I can move emails to it. The retention policies seem to be working, as email is being automatically moved for me.

However, I cannot, for the life of me, get my Online Archive folder to show in Outlook 2010. I have scoured the internet trying all kinds of solutions.

- I am using Office 2010 Pro Plus, volume license key
- Uninstalled Office, reinstalled with latest download from VLM site
- Recreated by mail profile
- Messed with the cached settings
- Tried multiple users

What am I missing here?
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Comment
Question by:MutleyFDI
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17 Comments
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 36717154
Have you tried a new profile completely? Start with no cache.
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Author Comment

by:MutleyFDI
ID: 36717174
I completely removed the profile from the control panel and removed OST files. Is there something more I need to try to get in completely new?
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LVL 16

Expert Comment

by:Carol Chisholm
ID: 36717238
I usually make one with a different name, there are various bits around and about...
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Author Comment

by:MutleyFDI
ID: 36717247
Yeah, I know I've used different names. In fact, I even tried a completely different user that wasn't migrated. It was new mailbox created on 2010.

This is very frustrating.
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LVL 16

Expert Comment

by:Carol Chisholm
ID: 36717252
And on another workstation?
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Author Comment

by:MutleyFDI
ID: 36717259
That I have not tried yet. Let me do that and report back.
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Author Comment

by:MutleyFDI
ID: 36717522
I figured it out! Here is what I had to do:

1. Give myself Full permissions to my box through EMC (which seems silly)

2. Delete my profile and delete OST files

3. Start Outlook and let it autodiscover my account.

Now I can see the Online Archive!
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Author Comment

by:MutleyFDI
ID: 36717854
I've requested that this question be closed as follows:

Accepted answer: 0 points for MutleyFDI's comment http:/Q_27345786.html#36717522

for the following reason:

Figured it out myself.
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Author Comment

by:MutleyFDI
ID: 36717848
Well that didn't last long. I closed Outlook and reopened, and now it shows an Archive, but it's not named Online anymore and it won't let me open it.
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Author Comment

by:MutleyFDI
ID: 36717856
Not quite working yet.
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LVL 10

Expert Comment

by:Mohammed Rahman
ID: 36717979
0
 

Author Comment

by:MutleyFDI
ID: 36717999
mody, that's the one I was looking at when I tried the idea above that seemed to work. But now it shows but won't open.
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Author Comment

by:MutleyFDI
ID: 36718583
I hope this isn't as glitchy as it's being right now. It just started randomly working again. It's like the archive mailbox couldn't login or something.
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LVL 10

Expert Comment

by:Mohammed Rahman
ID: 36814904
One of the posts on the same link also says...
"By accident it is solved for me and my collegeas by installing Visio 2010 (Premium)."
You may try that (if possible)

Another post by:JORAN MARKX
ATTENTION
If you downloaded RTM versions of Office Professional Plus 2010 or Visio Professional 2010 between April 22 and May 1 please obtain a new product key.  Your current product key does not unlock full functionality; we apologize for the inconvenience.  No additional download required.  See the KB article for instructions on how to re-enter a product key.  Your key allocation will not be impacted.
Subscribers who obtained product keys after May 1 have the correct keys.

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Accepted Solution

by:
MutleyFDI earned 0 total points
ID: 36815136
It seems to be working ok now. I'm working on retention policies and then I'll try some more users.
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