Solved

Vista Balck screen with mouse cursor

Posted on 2011-09-28
8
228 Views
Last Modified: 2012-06-27
Hi, I just got a viao laotop botting into bsof with a mouse cursor working. Ctr+Alt+Del(Esc) does nto work. Same happens in Safe mode. Ran regedit for explorer.exe and rpc and the values are correct. deleted the AVG folder and that didn't help either. Appreciate any suggestions.
0
Comment
Question by:nevyana2006
  • 4
  • 3
8 Comments
 
LVL 8

Accepted Solution

by:
moonie42 earned 250 total points
ID: 36717357
I just worked a laptop for a friend with the same issue.  In their case, the system wasn't starting properly due to multiple viruses.  I ended up backing up their machine, reformatting, and using the recovery partition to reinstall the OS and applications.

If you have access to an OEM Windows Installation disk, you may be able to do a repair install which will hopefully resolve your issue.  See http://www.vistax64.com/tutorials/88236-repair-install-vista.html for instructions/guidance on running the repair install.
0
 
LVL 3

Assisted Solution

by:danlein
danlein earned 250 total points
ID: 36717489
From a post on technet.  For the link to the discussion page, please see the bottom of this post:

For some reason i could not open anything to disable the Event Viewer service (probably due to UAC).  So I thought well, the logs are just corrupt, let me clear them out manually.  Here's how you can do that:

1) Use the vista DVD to go to the repair mode.  
2) From the same screen where you do the system restore, there's an option to open an administrative command prompt.
3) That should open in X:\Sources or something like that
4) Go to the windows drive by entering C:
5) Now go to the windows event log folder on your machine (C:\Windows\System32\winevt):
cd c:\windows\system32\winevt
6) ren Logs Logs_bad
7) mkdir Logs
This will create an empty folder for new event logs.

Restart the system and cross fingers.

Full discussion:
http://social.technet.microsoft.com/forums/en-US/itprovistadesktopui/thread/193b7008-ce4b-4d03-acc3-b8d7ffe610d5/
0
 

Author Comment

by:nevyana2006
ID: 36717509
yeah i don't have the OEM windows disk, nor a previous windows restore point. My last option is to restore the OS to factory default and I am wondering if there is another solution.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:nevyana2006
ID: 36717527
I did try that too.
0
 
LVL 3

Expert Comment

by:danlein
ID: 36717579
Check out that discussion posted.  It has multiple solutions based on what you may have tried as well.  Lemme know.  If not, I think I have a tool on one of my boxes that is supposed to fix it.  Wil try to hunt it down
0
 

Author Comment

by:nevyana2006
ID: 36717759
from that discussion I have not tried to disable the nvidia driver only...
when i run startup repair, the system does not find OS files on disk, creats a new partition table but after rebooting does not resolve the issue.
0
 

Author Comment

by:nevyana2006
ID: 36719360
thank you for your support, i just started the factory recovery. I think it was caused by a bug, or maybe multiple issues - it was not disclosed to me what was last done on the laptop.
0
 
LVL 3

Expert Comment

by:danlein
ID: 36719856
Ahh.  Good luck.  Apologies was not home to find the tool i use.  Was answering from my phone.  Good luck.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

So who is this article for? If you are like most of the computer users out there, you probably only realize the meaning of 'System maintenance' after something goes wrong. This article is for you if you care about keeping your system working opti…
There are many reasons a PC runs slower than when it was new, ranging from malicious software intended to mess things up to simple general Windows use.  Your PC performance may slowly degrade over time without you noticing but when you buy a PC from…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question