Report Server Subscription not mailing with normal users

Posted on 2011-09-28
Medium Priority
Last Modified: 2012-05-12

We have a SQL 2008R2 Reporting server, on this server there a few reports where users can add a subscription to receive a timed email.
When the subscription is made by me or another admin then the mailing works perfectly to every user.
If the subscription is made by a standard windows user with reporting admin privileges then the mailing fails with the following error: Failure sending mail: The report server has encountered a configuration error. Mail will not be resent.

I've tried modifying the rights of one user to sysadmin level on SQL without a result, tried an open relay smtp server in the reporting settings without any result.
I think that this will be a security problem but I don't know where to start or look, anyone a suggestion?
Question by:NR_EIS
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Expert Comment

ID: 36717850
"If the subscription is made by a standard windows user with reporting admin privileges then the mailing fails with the following error: Failure sending mail: The report server has encountered a configuration error. Mail will not be resent."

I assume this means a "a standard windows user with reporting admin privileges" creates a new subscription  In ReportManager right?
If you check the Security on the speciffic report in ReportManager, does the user has "Content Manager" role or what other predefined roles are assigned to that user or NT group by that mean.

Please see more about report admin priviledges at links below:

Content Manager Role

Using Predefined Roles

Author Comment

ID: 36813132
to clarify, it is idd a standard windows user with reporting admin privileges and he creates a new subscription in ReportManager

the user in question has for the moment the following rights in ReportManager in the specific Report:
- Browser
- Content Manager
- My Reports
- Publisher
- Report Builder

Normal the standard users have: browser, content manager & my reports.
As test this user is given the full rights on the specific report without result
LVL 40

Accepted Solution

lcohan earned 2000 total points
ID: 36892923
Did you looked at the article below by any chance and/or tried any of the fixes suggested in there?

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LVL 40

Expert Comment

ID: 36892936
In particular anything from  http://support.microsoft.com/?kbid=842423


Assisted Solution

NR_EIS earned 0 total points
ID: 36901922
The problem is solved as following:
- create new domain user
- modify rsreporting.config and only allow NTLM
- add user to the windowsauthorizationgroup
- modify report settings and reporting server run with that user
- make user in sql management sysadmin
- modify sql agent and let it run under that user
- delete subscriptions and re-add them

Author Closing Comment

ID: 36929600
multiple anwsers

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