Solved

Exchange 2010 SP1 - Cannot create folder in Outlook or search in Outlook

Posted on 2011-09-28
3
1,341 Views
Last Modified: 2012-06-21
Having an issue with Exchange 2010.

About 10% of our Outlook clients running 2003\2007\2010 are not able to create or delete subfolders within their inbox. Same thing with searching inbox - for a good number of users the search just hangs without finding anything.

2 Mailbox servers
2 CAS servers
2 HUB servers
 
0
Comment
Question by:icapadmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 36902881
>> Any patterns?
- Do we have all\most of the affected users in a particular store
- most of the affected  users in a particular client OS?
- Any common firewall? (client OS or server)

Can they create any other folders @ the mailbox level? Is that happening fine?

>> can you check the same using
a) Outlook online mode
b) Outlook Web access
0
 

Accepted Solution

by:
icapadmin earned 0 total points
ID: 36903680
The issue has been resolved. We had corrupt index catalogs, which according to MS is caused by improper failover\reboot. Reseeding the catalog fixed the issue. More information here:

http://technet.microsoft.com/en-us/library/ee633475.aspx

Still not entirely sure how this effects the creation\deletion of folders - but it worked.
0
 

Author Closing Comment

by:icapadmin
ID: 36935176
Figured the issue out
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question