Solved

Exchange 2010 SP1 - Cannot create folder in Outlook or search in Outlook

Posted on 2011-09-28
3
1,360 Views
Last Modified: 2012-06-21
Having an issue with Exchange 2010.

About 10% of our Outlook clients running 2003\2007\2010 are not able to create or delete subfolders within their inbox. Same thing with searching inbox - for a good number of users the search just hangs without finding anything.

2 Mailbox servers
2 CAS servers
2 HUB servers
 
0
Comment
Question by:icapadmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 36902881
>> Any patterns?
- Do we have all\most of the affected users in a particular store
- most of the affected  users in a particular client OS?
- Any common firewall? (client OS or server)

Can they create any other folders @ the mailbox level? Is that happening fine?

>> can you check the same using
a) Outlook online mode
b) Outlook Web access
0
 

Accepted Solution

by:
icapadmin earned 0 total points
ID: 36903680
The issue has been resolved. We had corrupt index catalogs, which according to MS is caused by improper failover\reboot. Reseeding the catalog fixed the issue. More information here:

http://technet.microsoft.com/en-us/library/ee633475.aspx

Still not entirely sure how this effects the creation\deletion of folders - but it worked.
0
 

Author Closing Comment

by:icapadmin
ID: 36935176
Figured the issue out
0

Featured Post

Enroll in July's Course of the Month

July's Course of the Month is now available! Enroll to learn HTML5 and prepare for certification. It's free for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
This video discusses moving either the default database or any database to a new volume.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question