Solved

Exchange 2010 SP1 - Cannot create folder in Outlook or search in Outlook

Posted on 2011-09-28
3
1,315 Views
Last Modified: 2012-06-21
Having an issue with Exchange 2010.

About 10% of our Outlook clients running 2003\2007\2010 are not able to create or delete subfolders within their inbox. Same thing with searching inbox - for a good number of users the search just hangs without finding anything.

2 Mailbox servers
2 CAS servers
2 HUB servers
 
0
Comment
Question by:icapadmin
  • 2
3 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 36902881
>> Any patterns?
- Do we have all\most of the affected users in a particular store
- most of the affected  users in a particular client OS?
- Any common firewall? (client OS or server)

Can they create any other folders @ the mailbox level? Is that happening fine?

>> can you check the same using
a) Outlook online mode
b) Outlook Web access
0
 

Accepted Solution

by:
icapadmin earned 0 total points
ID: 36903680
The issue has been resolved. We had corrupt index catalogs, which according to MS is caused by improper failover\reboot. Reseeding the catalog fixed the issue. More information here:

http://technet.microsoft.com/en-us/library/ee633475.aspx

Still not entirely sure how this effects the creation\deletion of folders - but it worked.
0
 

Author Closing Comment

by:icapadmin
ID: 36935176
Figured the issue out
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question