Solved

Outlook 2010, Add to Outlook Contacts, Missing

Posted on 2011-09-28
4
605 Views
Last Modified: 2012-05-12
I have a user who opens an email, on the email address, right-click Add to Outlook Contacts, Contacts box comes up with basic info, Saves it and when she goes to her Contacts, it's not there. I've done a new profile and Outlook repair and Windows & Office updates ran. No probelm with other users Outlook.Exchange 2010 SP DAG setup.
Driving me crazy.
Any suggestions?
0
Comment
Question by:jswan714
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 6

Expert Comment

by:CanusRufus
ID: 36817461
Does she have a filter set for the contacts?

If you click on change views in the upper left corner and then choose manage views
Select modify to the appropriate view and select filter, is anything listed there.
(It should say Off next to the filter button)
0
 
LVL 6

Accepted Solution

by:
CanusRufus earned 500 total points
ID: 36817538
Also, you can try to delete the Outlook.xml file. It'll recreate when outlook is reopened. This file sometimes gets corrupted and cause strange and add issues. Was a big deal with Outlook 2007 and calanders dissapearing from the favorites menu.

Now I assume you're utilizing Windows 7 and if so here's the path
C:\Users\JLafountain\AppData\Roaming\Microsoft\Outlook

Also there is an Office 2010 Sp1 released as well
0
 

Author Comment

by:jswan714
ID: 36817910
All Filters were off. I forgot to mention that and I just re-verified.
The Outlook.xml may have worked. I found an email whose email address was not in contacts. Did right-click add to contacts and then checked contacts and it was there. I will have the user check it in the morning before awarding points.
Thank you!!!!
0
 

Author Comment

by:jswan714
ID: 36906018
The outlook.xlm did fix my problem. Thank you very much!!!
0

Featured Post

Increase your protection from Zero Day threats!

Running two Antivirus' is never a good idea.
Taking advantage of Multiple Security layers on the other hand can often save your hide.
See which top notch security software brands have been proven to happily coexist together.
Reduce your chances of becoming a statistic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question