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SSRS Timed Subscriptions stopped working

Posted on 2011-09-28
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Last Modified: 2012-05-12
There are several SSRS timed subscriptions that have worked for the past year.  They have stopped working.  The following error is displayed:  "Failure sending mail: The report server has encountered a configuration error. Mail will not be resent."

Recently the network administrator password has been changed.  In SQL Server BIDS, I am able to deploy and open reports on the server as usual, that part works fine.  The only issue is with emailing the timed subscriptions.

On my PC, I opened the Reporting Services Configuration Manager.  

Selected the "Service Account" option.  The Report Server Service Account is set to Account (Domain/User) ServerName\Administrator.  (The Password may still be the old network administrator password.)  

I clicked the "E-mail Settings" option.  I changed the "Sender Address: " from Administrator@co.com to firstname.lastname@co.com.

Tried to send a SSRS timed subscription using my email account (firstname.lastname@co.com).  Received the same error "Failure sending mail: The report server has encountered a configuration error. Mail will not be resent."
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Question by:nulad
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TempDBA earned 500 total points
ID: 36812823
Its not about the email a/c you are sending the mail from. Its all about the a/c which is being used to process the request to the reporting service(SSRS). Try changing the password of the a/c, for the same one you are doubting about.


Selected the "Service Account" option.  The Report Server Service Account is set to Account (Domain/User) ServerName\Administrator.  (The Password may still be the old network administrator password.)  

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Author Comment

by:nulad
ID: 36815863
Changed the password of the Account (Domain/User) in the "Service Account" option to the newly changed administrator password.  After that was done, could not access the report manager reports via IE.  Received an error message.  In the Configuration Manager, all the options under "Service Account" were then grayed out, unavailable.

Changed the password of the Account (Domain/User) in the "Service Account" option back to the old administrator password.  Can now access the report manager reports via IE.  In the Configuration Manager, all the options under "Seravice Account" are now available.  But, still have the same problem, can not send subscriptions.

In SQL Server Management Studio, SQL Server Agent, in the Jobs table it states "rsServerConfigurationError" in the Status column.
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Author Comment

by:nulad
ID: 36816040
The issue turned out to be a permission problem for the administrator account on the server.  The permissions for the administrator account on the server were taken away.  

Once the "Service Account"  (Domain/User) name was changed to a new account name that that has the correct permissions, along with the new password, everything is working.  Thank you for your assistance.
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Author Closing Comment

by:nulad
ID: 36816056
The issue turned out to be a permission problem for the administrator account on the server.  The permissions for the administrator account on the server were taken away.  

Once the "Service Account"  (Domain/User) name was changed to a new account name that that had the correct permissions, along with the new password, everything is working.  Thank you for your assistance.
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