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Exchange 2010--Backup Failing-Transaction Log dir Full-Microsoft Exchange Replica Writer Error

Posted on 2011-09-28
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Last Modified: 2012-06-27
Backup keeps failing with this error and is not truncating the logs:


Click an error below to locate it in the job log
Backup- \\DAG1.**internal-domain**\Microsoft Information Store\Database 1
V-79-57344-862 - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.

Backup
Writer Name: Microsoft Exchange Replica Writer, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Stable (1).



1.      Rebooted exchange twice { Server2 (passive) first then Server1 (mounted, active) }
2.      Took of consistency check and verify off the Exchange backup to speed up the process
3.      Put EVERY backup on hold set to initiate
4.      Stopped the Forefront VSS writer service (in case it was causing the VSS issue)
5.      The issue is that the failure puts the “Microsoft Exchange Replica Writer” in a “retryable state” as verified by “vssadmin list writers” command on the passive server.


According to Symantec KB: (Link: http://www.symantec.com/business/support/index?page=content&id=TECH141370&actp=search&viewlocale=en_US&searchid=1317222528466)

Solution
1.      Backup exchange from the active copy by selecting the option under settings in job properties.
2.      Reboot the Exchange server and verify that all the Exchange VSS writers get stable by running the following command Vssadmin list writers
When creating full, differential, or incremental backups, GRT-enabled jobs have the following restrictions:
The full, differential, and incremental job templates must be part of a policy.
The destination device must be a backup-to-disk folder.
The backup sets from the full, differential, and incremental jobs must be on the same volume.



-Although indicated by Symantec, I did not select the active copy manually and ran BACKUP since it might create some database inconsistencies since we running a HA Clustered environment. I did make sure that AOFO and GRT is “disabled”.

Has anyone else seen this? What is the fix as the backup is still failing.

Windows 2008 R2 Enterprise 64bit
Exchange Server 2010
Version: 14.01.0289.001

Symantec Backup Exec 201 R2
Version 13.0 Rev 4164 (64bit)



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Question by:cuconsortium
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MarkMichael earned 2000 total points
ID: 36945698
You could install Windows Backup as a feature to test the backup process is working ok.


Once you have a full back, your logs will be truncated and you should be back to normal.

This should give you a place where you can try and recover from your issue without the issue of missing backups in the meantime.

This should be done on your active member.
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