Solved

OWA

Posted on 2011-09-28
10
645 Views
Last Modified: 2012-05-12
i am new to exchange and i ran into an issue; on our uk exchange server anyone that tries to setup an OWA account on their mobile devices ( iphone, ipad) it simply says (Cannot get mail, the connection to the server failed).

we have a couple of exchange servers however our OWA server is a front end server and i am puzzled where to turn next. if i setup a OWA user that's on our US exchange server it works like a charm.

any ideas guys
0
Comment
Question by:NxJNY
  • 5
  • 5
10 Comments
 
LVL 4

Expert Comment

by:acstechee
ID: 36815254
Hi

Can OWA be accessed externally?
Check in IIS to see that there is no IP address restrictions on the Microsoft Exchange Active Sync folder for your Exchnage website. Thats what usually catches me out.
Also double check the features on the accounts to ensure mobile access is enabled.

Thanks

Gareth
0
 
LVL 2

Author Comment

by:NxJNY
ID: 36815398
yes we can access owa externally; there is no ip restrictions in the IIS; i checked AD and the accounts have OMA and OWA enabled.

if we go to our OWA site on a PC we can login as that user without any errors however when we try setting up the OWA on a mobile device the issue arises.
0
 
LVL 4

Expert Comment

by:acstechee
ID: 36815615
Can you browse to the /microsoft-server-activesync site externally? You should get a logon?
0
 
LVL 2

Author Comment

by:NxJNY
ID: 36815657
please excuse my ignorance but how do i go about doing that?
0
 
LVL 4

Expert Comment

by:acstechee
ID: 36815738
Sorry

For example; to get to my OWA I would browse to https://www.mydomain.com/owa
To test the above I would browse to https://www.mydomain.com/microsoft-server-activesync

Test the above and also compare to your US based servers response.
0
[Webinar] Disaster Recovery and Cloud Management

Learn from Unigma and CloudBerry industry veterans which providers are best for certain use cases and how to lower cloud costs, how to grow your Managed Services practice in IaaS clouds, and how to utilize public cloud for Disaster Recovery

 
LVL 2

Author Comment

by:NxJNY
ID: 36816677
here is my error

activesync detected but not correctly configured. http 500 forms-based auth enabled.

0
 
LVL 4

Expert Comment

by:acstechee
ID: 36890303
Which version of Exchange are you running?
With Exchange 2003 you can follow this article http://support.microsoft.com/kb/817379

Thanks

Gareth
0
 
LVL 2

Accepted Solution

by:
NxJNY earned 0 total points
ID: 36970338
this looks like a port 443 error not forwarding
0
 
LVL 2

Author Closing Comment

by:NxJNY
ID: 36991285
this issue caused the problem
0
 
LVL 4

Expert Comment

by:acstechee
ID: 36972818
Your welcome
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
WSUS 0x80072ee2 Error 16 200
itunes and ipod touch 2 74
Not able to email 3 hour iphone video to 4 84
SharePoint 2013 Emulating SharePoint 2010 8 65
INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now