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Posted on 2011-09-28
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Last Modified: 2012-05-12
i am new to exchange and i ran into an issue; on our uk exchange server anyone that tries to setup an OWA account on their mobile devices ( iphone, ipad) it simply says (Cannot get mail, the connection to the server failed).

we have a couple of exchange servers however our OWA server is a front end server and i am puzzled where to turn next. if i setup a OWA user that's on our US exchange server it works like a charm.

any ideas guys
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Question by:NxJNY
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Expert Comment

by:acstechee
ID: 36815254
Hi

Can OWA be accessed externally?
Check in IIS to see that there is no IP address restrictions on the Microsoft Exchange Active Sync folder for your Exchnage website. Thats what usually catches me out.
Also double check the features on the accounts to ensure mobile access is enabled.

Thanks

Gareth
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Author Comment

by:NxJNY
ID: 36815398
yes we can access owa externally; there is no ip restrictions in the IIS; i checked AD and the accounts have OMA and OWA enabled.

if we go to our OWA site on a PC we can login as that user without any errors however when we try setting up the OWA on a mobile device the issue arises.
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Expert Comment

by:acstechee
ID: 36815615
Can you browse to the /microsoft-server-activesync site externally? You should get a logon?
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Author Comment

by:NxJNY
ID: 36815657
please excuse my ignorance but how do i go about doing that?
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Expert Comment

by:acstechee
ID: 36815738
Sorry

For example; to get to my OWA I would browse to https://www.mydomain.com/owa
To test the above I would browse to https://www.mydomain.com/microsoft-server-activesync

Test the above and also compare to your US based servers response.
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Author Comment

by:NxJNY
ID: 36816677
here is my error

activesync detected but not correctly configured. http 500 forms-based auth enabled.

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Expert Comment

by:acstechee
ID: 36890303
Which version of Exchange are you running?
With Exchange 2003 you can follow this article http://support.microsoft.com/kb/817379

Thanks

Gareth
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Accepted Solution

by:
NxJNY earned 0 total points
ID: 36970338
this looks like a port 443 error not forwarding
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Author Closing Comment

by:NxJNY
ID: 36991285
this issue caused the problem
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Expert Comment

by:acstechee
ID: 36972818
Your welcome
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