Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 838
  • Last Modified:

Google maps freezes IE8

I have a user who has recently started using google maps for research. While using google maps IE freezes and she has to restart the explorer. I've had her delete her browser cache, but it didn't help.
0
dmaintern
Asked:
dmaintern
  • 4
  • 2
1 Solution
 
bigeven2002Commented:
Hello,

Does she have any addons active in IE such as the Google toolbar?  Try starting IE with all add-ons disabled.  Go to Internet Options > Programs tab > Manage Add-ons.  Disable all of them and then close and re-open IE.  If that works, then an add-on is causing the issue.

If that does not work, then go to File and export her favorites, feeds, and cookies to back them up.  Then go back to Internet Options > Advanced tab, and click Reset... to restore IE to it's absolute defaults.  Then try again.

If it still fails, try IE9 or Firefox to see if the issue occurs there.
0
 
dmainternAuthor Commented:
I don't know if she took any of my suggestions, but she said that it was working fine yesterday. I'll check beack with her on monday to see if she is having problems again or not.
0
 
dmainternAuthor Commented:
Okay, here's the problem. I have a user that uses Google maps. When she tries to use the street view is when it freezes, not just when she navigates to it. Everything else is fine, only when she tries the street view does it lock up IE. Then she has to use the Task Manager to close it and reopen. Even after reopening she still can't use the street view without it locking up.

Disableing her add-ons did not help.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
bigeven2002Commented:
I see.  Street view uses Flash, can you try uninstalling and reinstalling the flash plugin?

Uninstall Flash:
http://kb2.adobe.com/cps/141/tn_14157.html

Reinstall Flash:
http://www.adobe.com/go/EN_US-H-GET-FLASH
0
 
dmainternAuthor Commented:
Thanks I'll try that.
0
 
dmainternAuthor Commented:
This fixed the problem.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now