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error running bcdboot on IBM 3550

Posted on 2011-09-28
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Last Modified: 2012-05-12
Hello,
   I have a new backup/DR appliance that uses an agent to take snapshots of my servers, and actually creates virtual machines of them.
   The tech support for this appliance want me to run the following command to fix an issue:

           bcdboot c:\windows /s c:

   When I do, I get the following error:

           BFSVC: Failed to create a new system store. Status = [c000003a]

    This is an IBM 3550 server that I used the Serverguide disk to install the OS on. It has an UEFI BIOS, which I think is the culprit but don't know how to go about fixing. There is a 200mb EFI System Partition present.

    I did google the error and saw this as the closest thing, but I don't know how/if it applies:

           http://social.technet.microsoft.com/Forums/en/w7itproinstall/thread/b81b240b-d5e2-4c4a-bf71-e440c6107c18

    Any help is appreciated.

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Question by:kmurphy
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Expert Comment

by:David Johnson, CD, MVP
ID: 36814999
what did you do to create this problem, and what is the problem?
Did you do a restore? or are you trying to run the virtual machine image?
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Author Comment

by:kmurphy
ID: 36815102
Good Morning,
       We bought this product from Quorum Labs called Onq. It's based on Citrix Zenserver, and is a backupDR appliance.  You install this agent and the Onq backs up that server and is able to create a virtual version of that server, and that VM can be started up if the server goes down.
       After the backup job runs, it runs what it calls a "self test", which in this case fails.  As a part of troubleshooting that, I started up that VM and it said it was missing the bootmgr.
       Tech support says that because there's a 200mb EFI partition before C:, the Onq can't see the boot files in order to create a successful VM. So tech support advised me to run the above command to copy that info into the C:.
       The server runs fine, it's just the VM (they call it a recovery node) won't boot up.

       I really don't want to reinstall the OS just to make this work, and I'm hoping there's something that can be done to work around the UEFI stuff.
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David Johnson, CD, MVP earned 500 total points
ID: 36816740


you are going to need installation media to do this:

      Put the Windows  installation disc in the disc drive, and then start the computer.
       Press a key when you are prompted.
       Select a language, a time, a currency, and a keyboard or another input method, and then click Next.
       Click Repair your computer.
       Click the operating system that you want to repair, and then click Next.
.       In the System Recovery Options dialog box, click Command Prompt.
// now we have to make sure that the disk is 'active'
diskpart
list vol
sel vol 1 //or whichever volume it is
active
exit

Type Bootrec /RebuildBcd , and then press ENTER.
If the Bootrec.exe tool runs successfully, it presents you with an installation path of a Windows directory. To add the entry to the BCD store, type Yes . A confirmation message appears that indicates the entry was added successfully.
If the Bootrec.exe tool cannot locate any missing Windows installations, you must remove the BCD store, and then you must re-create it. To do this, type the following commands in the order in which they are presented. Press ENTER after each command.
Bcdedit /export C:\BCD_Backup  // you probably dont have this and it will fail
Bootrec /rebuildbcd  // ignore this if above fails and do this instead : bcdboot /s c:\windows
Restart the computer and you should be good to go

 
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Author Comment

by:kmurphy
ID: 36817715
Thanks for this info.

I'm really new to Windows 2008, but I'm looking forward to checking this out and seeing if it works.

Since this is one of my domain controllers I'll wait until this weekend to do this.
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Expert Comment

by:David Johnson, CD, MVP
ID: 36817912
on any operating system after xp the installation package creates 2 partitions (the boot partition) which is about 100M which contains the boot code plus the windows recovery environment (this partition is not given a drive letter and is normally hidden from the user) and the (system partition) which the user sees as the 'c:" drive, since your 'recovery item' (virtual machine) does not have the hidden drive it cannot boot
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Author Comment

by:kmurphy
ID: 36910836
Sorry I haven't been able to perform this yet.I'm also migrating to a new SAN in addition to this new DR envorinment.

What will this procedure do?  Will it just copy those files to the C: drive?  Will it change the way it boots? Does it get rid of that 1st partition?
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Expert Comment

by:David Johnson, CD, MVP
ID: 36911048
that first partition doesn't exist so there is nothing to get rid of.. and yes it will copy the boot files to the c: drive and enable them in the bcdstore
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Author Closing Comment

by:kmurphy
ID: 36993429
Thank you for your help
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