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Inspiron 9400/E1705 gets blue screen after hard drive upgrade

Posted on 2011-09-28
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Last Modified: 2012-05-12
Hi

I've got a client with a DELL Inspiron 9400/E1705, with XP Pro and 2 gb of RAM. After upgrading the 80 GB hard drive to a 500 GB drive (clone and replace), after a few minutes, it blue screens.  I wonder if I needed to set something in the BIOS (or upgrade the BIOS) along with the upgrade.  I looked for the mobo specs, but could not find the mobo info.

Any info/guidance would be gratefully accepted.

Thanks

mlitin
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Question by:mlitin
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by:peter197911
ID: 36719467
You changed you're harddrive.
Windows is not always happy with different hardware.

My personal opinion. Do a fresh install of Windows XP on you're laptop and copy over import files afterwards. Ghost is nice, but when you start changing hardware there no guarantee of a succesfull result     (and you figured this out the hard way)

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by:NxJNY
ID: 36719474
what's the blue screen message error ?
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by:Kennyboy5
ID: 36719499
An update of the BIOS could help. The latest for that laptop is ver A10 found here:
http://support.dell.com/support/downloads/driverslist.aspx?os=WW1&osl=EN&hidos=WW1&hidlang=en&TabIndex=&scanSupported=False&scanConsent=False&SystemID=INS_PNT_P4_9400&catid=-1&impid=-1&typeid=-1&formatid=-1&dateid=-1

I searched by your model but you can put your service tag in if it's not the right one.

KB5
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by:dbrunton
dbrunton earned 166 total points
ID: 36719543
Hmm.

These things have Dell's Media Direct partition on them.

Two threads to read

http://en.community.dell.com/support-forums/laptop/f/3518/p/19252730/19411573.aspx

http://en.community.dell.com/support-forums/disk-drives/f/3534/p/19265826/19472695.aspx

So how did you do the clone?
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by:☠ MASQ ☠
☠ MASQ ☠ earned 167 total points
ID: 36719574
The motherboard is an Intel 82945PM+82801
if this is a Dell OEM install then running a repair reinstall from the Dell SP3 installation disk should be a quick fix.  Just make sure the HDD is seen correctly in the BIOS.

As long as you are running BIOS A08 there's no real need to upgrade, the updates since then mainly address graphics issues
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by:Grant1842
Grant1842 earned 167 total points
ID: 36896449
Please post the Blue Screen Stop code.

If your computer is just blue screening and restarting and you can not see the stop codes, then

while booting tap on the F8 key repeatedly to get to the safemode screen.
use your arrow keys to go down to Enable Boot loging.

Reboot and you should be able to see the blue screen and copy the info.
win2ksafemode2.jpg
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by:
mlitin earned 0 total points
ID: 36925129
Thanks for all the excellent input.

 I'm trying to schedule with the client to do the necessary work to fix this issue.  He's hard to pin down.  So I will update within a few days. I'll post the blue screen codes when I see them. I understand they're sporadic - possibly days between them.

I have discovered the BIOS is already A10, so there's no issue there.

I cloned disk to disk using Acronis Home cloning utility, like I have dozens of time before.

I don't have the OEM SP3 disk from which to reinstall the OS.  So I'll have to cross that bridge if I come to it.

More soon.

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Author Closing Comment

by:mlitin
ID: 37105902
Hi All

Thanks for your input.  What I did to solve the issue was switch (clean clone) to a smaller (500-250) GB drive.  Presto.  Stable system.

Thanks again for your efforts.

Mark
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