Solved

HP Color LJ 4700 prints a portrait document in landscape mode

Posted on 2011-09-28
6
782 Views
Last Modified: 2012-05-12
I have a user that just noticed today that when he prints a PowerPoint file to an HP Color LJ 4700 printer, it will print in landscape, even if you set the printer properties to print portrait.  He can print the same document to any other printer and it will print portrait, but if he prints to the 4700 it will print landscape.

I created a PDF of the file and the PDF also prints in landscape when printing only to the 4700.

I added the printer to my workstation and printed and it also came out in landscape.  I then printed to another 4700 printer and it also came out in landscape.

I printed another document to the 4700 and it also came out in landscape.

This just began today.

We use Windows XP Pro SP3

Thank you.
0
Comment
Question by:NealJ777
  • 3
  • 2
6 Comments
 
LVL 4

Expert Comment

by:paulfarmer
ID: 36719865
Click Start and go to Printer and faxes.  Right-click on the printer in question and click on properties.  Under the general tab, click on printing preferences.  Go to the out-put tab and make sure your landscape/portrait is set correctly from there.  
0
 

Author Comment

by:NealJ777
ID: 36719978
Paul:

It says "Portrait"

FWIW... I just printed a test page (Windows Test Page) to the printer and it also came out in landscape.  I powercycled the printer and I also went to the printer settings and did a reset to default settings.  No change.
0
 
LVL 4

Expert Comment

by:tflai
ID: 36719990
Have check in the printer driver setting?

To gain access to the Paper tab, follow these steps:
 
1.Click Start .
 
2.Select Settings .
 
3.Click Printers .
 
4.Right-click the printer name.
 
5.Click Properties .
 
6.Click the Paper tab.

7. Orientation
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 4

Expert Comment

by:tflai
ID: 36720013
Or the setting on the printer itself,

PCL submenu
To gain access to this menu:
1. Press Menu to enter the MENUS.
2. Press to highlight CONFIGURE DEVICE.
3. Press to select CONFIGURE DEVICE.
4. Press to highlight PRINTING.
5. Press to select PRINTING.
6. Press to highlight PCL.
7. Press to select PCL.
8. Orientation.
0
 

Accepted Solution

by:
NealJ777 earned 0 total points
ID: 36815501
We have other users also faced with the same issue this morning.  

There was an update pushed out the week and I think the update broke the printers.  I uninstalled and then reinstalled the printer on each workstation and the problem was resolved.
0
 

Author Closing Comment

by:NealJ777
ID: 36908415
I resolved my own issue.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
scanning dentists xray (the small ones) 3 55
Hard drive / SSD Config for Dell 5810 Workstation 5 72
windows explorer default details view 10 58
Charging for IT Services 7 66
Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
Employees depend heavily on their PCs, and new threats like ransomware make it even more critical to protect their important data.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question