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USB3 Interference with wireless mouse

Posted on 2011-09-28
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Last Modified: 2012-05-12
Looking for help with wireless mouse interference caused by USB3 removable harddrive.

Whenever I have my Seagate GOFlex USB3 removable harddirve pluged into a USB3 port on my ASUS Rampage III motherboard, it causes my Microsoft Wireless Laser 7000 mouse to jerk around.

Any suggestions?
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Question by:CodeMarx
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18 Comments
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 36720075
Have you tried separating the USB hubs the two are connected to? (effectively trying different USB ports for the mouse)
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Author Comment

by:CodeMarx
ID: 36720289
The mouse is not USB3. The Harddrive is plugged into one of two external USB3 ports on the back of the machine and the mouse is plugged into a USB2 port on the front of the machine.
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LVL 48

Expert Comment

by:dbrunton
ID: 36720305
Does the jerking happen only when the hard drive is accessed?

And is the GOFlex powered through the USB or through an external power supply?
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Author Comment

by:CodeMarx
ID: 36720382
Anytime it's plugged in and it has external power.
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LVL 25

Expert Comment

by:kode99
ID: 36812962
Try moving the drive as far away from the computer/mouse/reciever as you can.  Even better if you could test the drive in proximity to the mouse but hooked to another computer.  This would establish if the drive is giving off noise that is messing the mouse radio signal or not.

Also move the mouse receiver as far from the USB cable as possible.

Can't see that there would be a internal issue as the USB3 and USB2 bus are not shared and the drive is on external power.  I have the same external drive with a similar ASUS USB3 motherboard with a wired mouse and have no issues.
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LVL 92

Expert Comment

by:nobus
ID: 36814234
wired has lots less issues than wireless
did you try changing the usb2 port, and the usb 3 port?
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LVL 92

Expert Comment

by:nobus
ID: 36814237
also -if there are usb2 ports in the back - try them also
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Author Comment

by:CodeMarx
ID: 36818155
I have tried all the suggestion so far prior to posting for help. My personnel theory steers me to believe it’s something to do with the BUS of the motherboard and USB3. I have tried many different things to resolve this issue. I have noticed that when my phone is plugged into the USB3 port I have similar issues with mouse just not as bad, so again it points to the possible power fluctuation within the USB3 BUS.
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LVL 48

Expert Comment

by:dbrunton
ID: 36818410
>>  so again it points to the possible power fluctuation within the USB3 BUS.

Power fluctuation shouldn't be the problem if the GOFlex is powered externally.

Does this happen if other USB hard drives are plugged into the machine either through USB2 or USB3?
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Author Comment

by:CodeMarx
ID: 36818567
Anything plugged into USB3 port at all. Memory stick, phone and camera have been tested alread.
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LVL 48

Expert Comment

by:dbrunton
ID: 36818642
OK, so that will be the USB3 bus interfering with the USB2 bus or the USB3 controller chip playing up.
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LVL 25

Expert Comment

by:kode99
ID: 36889939
Well if any number of devices on the USB3 port are causing the issue that kinda eliminates the drive itself.  Leaves just the motherboard and maybe the mouse.  Though I would lean more toward motherboard issue.

You could try a powered USB hub for the mouse see if it clears the problem.  Its a quick check if you have a hub to do it.

I also think you can disable the USB3 controller on that board through the bios.  Have you tried everything running on USB2 only(with and without USB3 disabled)?

Also I don't know which variant of Rampage board you have but there are a number of bios updates.  Probably would not hurt to check you have the latest.  Not much detail in the notes just a number of 'improve system stability'.
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LVL 92

Expert Comment

by:nobus
ID: 36890004
you can also check if the parts of the pc and the chassis are correctly grounded, as well as the usb3 cable
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Accepted Solution

by:
CodeMarx earned 0 total points
ID: 36970605
Gave up on trying to figure this out and justed unplugged drive when I'm not using it.
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Author Closing Comment

by:CodeMarx
ID: 36991291
Gave up
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LVL 92

Expert Comment

by:nobus
ID: 36972515
did you verify the grounding of the pc, and connectors - as asked?
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Author Comment

by:CodeMarx
ID: 36982554
The computer is plugged into a UPC which is using a 3 prong plug, so I would assume the grounding is correct. The USB plugs into the motherboard using a full plug module, which I again I would assume that it is grounded correctly. The only thing that has solved the issue, is to not have anything plugged into a USB3 socket. Using my 17 years of owner and operating a PC repair store, my best guess at this point is the frequences used between the motherboard and the USB3 interface. I blame ASUS on this one and would hope they find a solution.
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LVL 92

Expert Comment

by:nobus
ID: 36984216
>>  so I would assume the grounding is correct  <<  my teachers always told me : "Do NOT assume - measure or test"
you can always contact Asus with your problem; in the past they have helped me also
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