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MalwareBytes Program freezing computer at startup

Posted on 2011-09-28
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Last Modified: 2012-06-27
Recently deployed malwarebytes (enterprise) version to our computers.  Now when users sign into their machines, it will lock up or freeze after loading the desktop and/or take up to 5-10 mins to respond.  I have followed the troubleshooting steps offered by malwarebytes to exclude those files from my antivirus software (TrendMicro Office Scan version 10.0) as detailed in the following pdf attachment.  
malware-bytes-freezing-up-comput.pdf
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Question by:Mark-Fung
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Expert Comment

by:Sudeep Sharma
ID: 36720032
If you think that the issue is related to MalwareBytes, did you try uninstalling it and then reboot to check?

Does that resolved the issue?

Sudeep
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Expert Comment

by:irdbase
ID: 36720125
Have you Delaying the start up of Malware Bytes until windows is fully loaded?
Also which OS areyou running I assumed XP is this carrect?

G Sauce
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Accepted Solution

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Mark-Fung earned 0 total points
ID: 36720715
I confirmed it was malwarebytes as I uninstalled the program and the issues went away.  I also delayed the startup of malwarebytes but it did not seem to help.
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Expert Comment

by:sAiyAnstAr
ID: 36762663
Hi there,

Try booting into safe mode and then run a full scan with Malwarebytes. After the scan is complete, try booting in to normal mode and see if that helps.

I have had a similar problem before and that is how I got it working.
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Author Closing Comment

by:Mark-Fung
ID: 36935177
I have not been able to figure out the problem.  I have un-installed malwarebytes until I can get back to this again.  Thank you everyone for all your assistance.
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