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Outlook 2011 for MAC freezing and not responding every 30 seconds

Posted on 2011-09-28
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3,380 Views
Last Modified: 2013-02-15
Hello Experts,

I am having a problem with one of my MAC user using Outlook 2011 for MAC.  User's email account is connected to Exchange 2007.  The problem is that Outlook 2011 will intermittently freeze or not respond for a few seconds (30 seconds at most)for a duration of a few hours. In activity monitor, Outlook and Microsoft Database Daemon proccesses will take 60-80% of the CPU%.   I cannot forcefully replicate the problem.  Below are the following troubleshooting steps I took:

1) Reboot the desktop and laptop
2) Rebuild the database
3) Recreate user's profile
4) Reinstall the application

I noticed if we turn off the network connection Outlook stops freeze and the colorful loading circle goes away.  In activity monitor, Outlook process drops to around 5-10%.  Also we enable logging and have attached it for your viewing pleasure.  I noticed that this error appears a lot:

"Microsoft Outlook CFURLCreateWithBytes was passed these invalid URLBytes: '/EWS/Exchange.asmx' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateFromFileSystemRepresentation should be used instead."

Issue occurred around 9/28/2011 @ 12:30PM within the log.

Thank you for your help!

Everynetwork
Outlook-Logs-9-28-11.log
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Question by:EveryNetwork
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LVL 11

Expert Comment

by:madhatter5501
ID: 36720114
does it freeze running any other applications?
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Author Comment

by:EveryNetwork
ID: 36720148
Only Outlook 2011.  Other applications response fine and does not freeze.
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LVL 11

Expert Comment

by:madhatter5501
ID: 36720176
are there any hotfixes or service packs that can be applied to outlook 2011
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Author Comment

by:EveryNetwork
ID: 36720208
MAC and Outlook 2011 is updated.  Outlook 2011 is updated to version: 14.1.3 (110805)
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Accepted Solution

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madhatter5501 earned 500 total points
ID: 36720236
this link provides some examples and resolutions you can try - http://www.officeformachelp.com/2010/11/outlook-crashes-hangs/
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Author Comment

by:EveryNetwork
ID: 36742569
I have tried the following already:
new idenity
new user
rebuild database
repair identity

I am waiting on the user to do the following:
Attempt to boot in safe mode by hold down the shift (if the error is happening)
Repair Permission (Waiting on the user)

Thank you for your help, Madhatter5501!  I will keep you posted.

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