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Blackberry Errors/Will Not Connect with Server

Posted on 2011-09-28
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Last Modified: 2012-05-12
3 out of 14 Blackberry users show "failed to start" in the BB Admin Service.  BB not communicating with server.  Tried to re-activate a BB but it will not communicate with the server.  Various Event Errors/Warnings:  
ID20406 BB Controller 'BESSERVER1' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours, next restart on Thu Sep 29 17:23:13 2011

ID10277 BlackBerry Messaging Agent BESSERVER1 Agent 1 failed to start. Error code 5305

ID20137 MailboxManager::SubsystemInitialize - OpenMsgStore (0x8004011d)                MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)

Recently migrated from Exchange 2003 to Exchange 2010.

Have recreated the MAPI per KB10285.  Verified log on account as Besadmin with Send As rights and appropriate permissions.  Reregistered cdo.dll.

Currently on Windows Server 2003; Blackberry Enterprise Server for Microsoft Exchange 5.0.3 MR2 (Bundle 53)
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Question by:roadnrail
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Expert Comment

by:Mike Sullivan
ID: 36893139
Hi roadnrail,

Take a look at this article that I've written. Follow all the steps and see if it cures your problem.

http://www.experts-exchange.com/Hardware/Handhelds_-_PDAs/Blackberry/A_6369-Installing-BES-5-in-an-Exchange-2010-environment.html

If you don't get anywhere, run an IEMSTest.exe against one of the affected users and post the results here.

Regards,

Mike
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Expert Comment

by:cntrlaltd3l
ID: 36897560
Hi,
@  check the 3 users, properties. Is the Encryption key expired or not? in the Event Log search for the event id -- 20209 which is for Encryption Key Expired.

@ Generate Encryption Key---    http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02740

@ is there is any IT policy error ? if it is Re-Send the IT policy.

The Blackberry Messaging Agent Error 5305 there are lot of reasons, please check for this kb for resolution:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB01018

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04646


Is the IPV6 enabled on the Windows Server 2003? the BES doesnot support IPV6 enabled.

Disable IPv6 on Windows Server® 2003:

1.Go to Network Connections > Local Area Connection, and then click Properties. The Local Area Connection Properties window appears.
2.On the General tab, remove Internet Protocol version 6 (IPv6).
3.Restart the computer when prompted to do so.


Check the above docs for the resolution........
Reboot the server also....

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Accepted Solution

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roadnrail earned 0 total points
ID: 36902921
Issue resolved by following
http://btsc.webapps.blackberry.com/btsc/search.do?md=displayKC&docType=kc&externalId=KB24613

1. Stop BlackBerry Dispatcher and BlackBerry Controller Service.
2. Restart the SQL instance used by BlackBerry Enterprise Server.
3. Start BlackBerry Dispatcher and BlackBerry Controller Service.



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Author Closing Comment

by:roadnrail
ID: 36935110
Found resolution on web.
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