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CPQISCSI service warning

Posted on 2011-09-28
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Last Modified: 2012-05-12
Hello,
on a Proliant DL380G5 with array controller P400, after reboot for windows updates, I've noticed two warning regarding the CPQISCSI service.
Since this is the first time I see this warning, I quite worried regarding the health of diskarray.
However with HP Management Console I didnt found any relevant issue.
Server is an Windows 2003 member server with SP2 and latest M$ hotfixes.

Any suggestions or feedback on what need to do (or what is the severity of those warnings) are really appreciated.

Event Type:      Information
Event Source:      Foundation Agents
Event Category:      Service
Event ID:      400
Date:            9/29/2011
Time:            1:23:08 AM
User:            N/A
Computer:      SERVER2
Description:
The Foundation Agents service version 7.90.0.0 has started.

Event Type:      Warning
Event Source:      Storage Agents
Event Category:      Service
Event ID:      270
Date:            9/29/2011
Time:            1:23:08 AM
User:            N/A
Computer:      SERVER2
Description:
The Storage Agents service could not terminate agent "CPQISCSI". The data contains the error code.
Data:
0000: 02 01 00 00               ....    

Event Type:      Warning
Event Source:      Storage Agents
Event Category:      Service
Event ID:      267
Date:            9/29/2011
Time:            1:22:38 AM
User:            N/A
Computer:      SERVER2
Description:
The Storage Agents service could not start agent "CPQISCSI". The data contains the error code.
Data:
0000: 02 01 00 00               ....    

Event Type:      Information
Event Source:      Storage Agents
Event Category:      Service
Event ID:      400
Date:            9/29/2011
Time:            1:22:08 AM
User:            N/A
Computer:      SERVER2
Description:
The Storage Agents service version 7.90.0.0 has started.

Event Type:      Information
Event Source:      Server Agents
Event Category:      Service
Event ID:      400
Date:            9/29/2011
Time:            1:22:08 AM
User:            N/A
Computer:      SERVER2
Description:
The Server Agents service version 7.90.0.0 has started.

Thanks in advance,
paolo
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Question by:pablito70
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Expert Comment

by:andyalder
ID: 36814095
Are you using hardware iSCSI (the onboard NICs are multifunction so they are hardware iSCSI HBAs but it's normally disabled)? If not then in control panel - HP management agents remove iSCSI from monitoring. Note it is iSCSI, not SCSI, you don't want to disable monitoring the SAS controller.
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Author Comment

by:pablito70
ID: 36815327
Hello,
thanks for your answer. How to check if iSCSI is enabled ? The server has two nics but only one connected to C3750 at 1000mbit.
In the past I never seen the CPQiSCSI warning and nothing has been changed (no hw changes nor sw changes except for M$ patches).

But the main question is: can this warn affects performance or health of the server ?

Thanks in advance
paolo
0
 
LVL 56

Expert Comment

by:andyalder
ID: 36815711
If iSCSI was in use you would know about it so since you don't you can go ahead andstop monitoring iSCSI. The warning doesn't matter since you're not using iSCSI.

However I just found this - http://h30499.www3.hp.com/t5/Windows-Server-2003/How-to-get-rid-of-CPQISCSI-errors-in-log-if-you-can-t-disable/td-p/4274585 where he says that it wouldn't boot after disabling monitoring of cpqiscsi.
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LVL 2

Author Comment

by:pablito70
ID: 36816850
Hello,
thanks for your answer.
The link mentioned has been visited and stopped me about disabling cpqiscsi monitoring.
However on HP Insight Diagnostics I can see the following processes running:

- cqmghost
- cqmgserv
- cqmgstor

The latest should be responsbile for the Storage Agent, so it's running but the cpqiscsi not monitored, if I understand well.

I have to say that this server has been installed by Engineer three years ago, so I'm only managing the services installed on it.

I've checked on Windows System Log and these warnings has been detected also last time was rebooted, five months ago due to M$ patches installation; in the last case a second reboot fixed the issue and no warnings has been detected.

Now with the latest reboot of yesterday and two additional reboots didn't fix.

Should be related to M$ patches of Windows Updates (WSUS) on some incompatibility ?

Thanks in advance
paolo
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Accepted Solution

by:
andyalder earned 2000 total points
ID: 36816987
Yes, it's probably a MS patch that caused it, you could always upgrade to the latest ProLiant Support Pack, that will bring the HP drivers into line with the OS. Be careful as it has to reboot after applying PSP normally so it's out of hours job.
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