Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Problems using a server 2003, windows 7 and a printer hp lasejet 1022

Posted on 2011-09-28
9
367 Views
Last Modified: 2012-05-12
HI

We have a windows server 2003 x64 with an HP laserjet 1022 printer connected to it, and we have some computers (with windows 7 and xp) that uses that printer as a shared resource.

The problem is that eventually the printer stops workng and the sent printing jobs are pending....why?
0
Comment
Question by:dimensionav
  • 5
  • 4
9 Comments
 
LVL 6

Expert Comment

by:Em Man
ID: 36768639
check your Printer Spooler Service. is it running?
0
 

Author Comment

by:dimensionav
ID: 36774072
no, is stopped
0
 
LVL 6

Expert Comment

by:Em Man
ID: 36793883
have your tried restarting the printer spooler service on that server where the printer is hosted?

also just want to clear things.

You installed this printer on a Windows Server 2003 Environment, then share it so that client pc can connect to it. am I right?

There is a big possibility that the printer driver was removed or HP Printer Config was changed.

Any logs logged on Event Viewer?
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:dimensionav
ID: 36797754
I have tried this (seems that the problem are updates to windows server 2003):

http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/HP-Laserjet-1022n-and-1022nw-shared-printers-fail-to-print/td-p/33358

I installed the driver that he recommends in windows server and xp, work well but windows 7 doesn´t work in any way now.
0
 
LVL 6

Expert Comment

by:Em Man
ID: 36807120
nice... so we have Windows 7 to troubleshoot.

Please do check if available drivers for Windows 7 are available for that printer.
0
 

Accepted Solution

by:
dimensionav earned 0 total points
ID: 36815391
What we did is to install a couple of printers in the server and configure them like this:

1. Laserjet 1022 (shared for computers with windows 7)
2. Laserjet III (shared for computers with windows XP)

Now everything is working very well.
0
 
LVL 6

Expert Comment

by:Em Man
ID: 36891136
Nice.. Good To Hear...
0
 

Author Comment

by:dimensionav
ID: 36892288
I forgot to mention that we had to change the profile of the server users to administrators
0
 

Author Closing Comment

by:dimensionav
ID: 36915536
I think HP must publish this situation on their tech support pages, not in their forums
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question