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Problems using a server 2003, windows 7 and a printer hp lasejet 1022

Posted on 2011-09-28
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Last Modified: 2012-05-12
HI

We have a windows server 2003 x64 with an HP laserjet 1022 printer connected to it, and we have some computers (with windows 7 and xp) that uses that printer as a shared resource.

The problem is that eventually the printer stops workng and the sent printing jobs are pending....why?
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Question by:dimensionav
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Expert Comment

by:Em Man
ID: 36768639
check your Printer Spooler Service. is it running?
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Author Comment

by:dimensionav
ID: 36774072
no, is stopped
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Expert Comment

by:Em Man
ID: 36793883
have your tried restarting the printer spooler service on that server where the printer is hosted?

also just want to clear things.

You installed this printer on a Windows Server 2003 Environment, then share it so that client pc can connect to it. am I right?

There is a big possibility that the printer driver was removed or HP Printer Config was changed.

Any logs logged on Event Viewer?
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Author Comment

by:dimensionav
ID: 36797754
I have tried this (seems that the problem are updates to windows server 2003):

http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/HP-Laserjet-1022n-and-1022nw-shared-printers-fail-to-print/td-p/33358

I installed the driver that he recommends in windows server and xp, work well but windows 7 doesn´t work in any way now.
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Expert Comment

by:Em Man
ID: 36807120
nice... so we have Windows 7 to troubleshoot.

Please do check if available drivers for Windows 7 are available for that printer.
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Accepted Solution

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dimensionav earned 0 total points
ID: 36815391
What we did is to install a couple of printers in the server and configure them like this:

1. Laserjet 1022 (shared for computers with windows 7)
2. Laserjet III (shared for computers with windows XP)

Now everything is working very well.
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Expert Comment

by:Em Man
ID: 36891136
Nice.. Good To Hear...
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Author Comment

by:dimensionav
ID: 36892288
I forgot to mention that we had to change the profile of the server users to administrators
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Author Closing Comment

by:dimensionav
ID: 36915536
I think HP must publish this situation on their tech support pages, not in their forums
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