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Windows 7 : Cannot find drivers for Bluetooth Peripheral Device

Posted on 2011-09-28
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4,949 Views
Last Modified: 2013-12-14
I am working with a number of Dell Latitude D630 laptops and a new Windows 7 x64 image.  When I deploy the image to the laptop, everything goes well except that there are three devices listed in Device Manager for which there is no driver available.

The Bluetooth radio is listed as a "Generic Bluetooth Radio", below that is the MS Bluetooth Enumerator, then listed below are three Bluetooth Peripheral Devices, their Hardware IDs are:

BTHENUM\{84a1e9b8-12ba-4a9c-8ab0-a43784e0d149}
BTHENUM\{24df01a9-3e4f-4c9f-9f66-5aa8ab14f8f4}
BTHENUM\{6e0c8f4c-d928-4852-b6b2-f0f0e0d126fa}


These laptops all have the Dell Bluetooth 360 module factory installed and even with the three unknown devices, I am able to attach to keyboards, mice, and other HIDs.  

Note, I did try updating the Generic Bluetooth Radio through Windows Update and it installs a circa-2006 driver from "CSR, plc" specifically for "Dell Bluetooth 360" and after this, the three unknown devices disappear however, the Dell Bluetooth 360 device will disable itself because the device "reports errors" and attempts  to re-enable the device fail.

I'm at the point where I'm going to need to deploy these laptops even with the unknown devices.  

Does anyone out there have any ideas?  I appreciate any help..

Thanks!
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Question by:AltaSens
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LVL 20

Expert Comment

by:n2fc
ID: 36812681
Try these drivers... Although from HP, they appear to use the same OEM hardware for Bluetooth...

Software and Driver Support for HP Integrated Module with Bluetooth Wireless Technology can be downloaded from the following weblink:
ftp://ftp.hp.com/pub/softpaq/sp47001-47500/sp47022¿.exe

If the issue persists, try these:
Broadcom 2070 Bluetooth Software and Driver
ftp://ftp.hp.com/pub/softpaq/sp49001-49500/sp49153¿.exe

Ralink/Motorola BC4 Bluetooth 3.0 + HS Adapter
ftp://ftp.hp.com/pub/softpaq/sp49501-50000/sp49527¿.exe

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LVL 20

Expert Comment

by:n2fc
ID: 36812687
Sorry... Links look like they were corrupted...

ftp://ftp.hp.com/pub/softpaq/sp47001-47500/sp47022.exe

ftp://ftp.hp.com/pub/softpaq/sp49001-49500/sp49153.exe   ***  Try this one first, seems to match yours better!

ftp://ftp.hp.com/pub/softpaq/sp49501-50000/sp49527.exe
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LVL 22

Expert Comment

by:yo_bee
ID: 36812715
Get the ven & dev info.
Then goto http://www.pcidatabase.com and search for the ven & dev
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Author Comment

by:AltaSens
ID: 36818948
N2FC -

none of these three work.  with the first two, the update package runs but it says it can't find the bluetooth module.  

the third one is an update from Motorola and I was able to extract the Inno Setup EXE using Universal Extractor.  I looked at the INF files it specifically listed the BT 360 module (VEN_413C&DEV_8140) but ... this fails in a completely different way.

when I run the installer, DevMgr updates to show "Dell Bluetooth Module" however then the "Microsoft Bluetooth Enumerator" disappears and then I'm not able to see any Bluetooth devices.  I'm guessing this Motorola BT device driver specifically requires the Motorola Bluetooth stack software...?   dunno, not an expert here.

I'm now trying to download Win7 x64 Dell Bluetooth software from the support website.  It does list the driver and software separately so maybe this might work.  fingers crossed.

any other ideas, feedback, etc?

Cheers!


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LVL 22

Expert Comment

by:yo_bee
ID: 36819034
Did you try pcidatabase.com?
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Author Comment

by:AltaSens
ID: 36819046
yo bee -

yes, I sure did.  no real help there.
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LVL 22

Expert Comment

by:yo_bee
ID: 36819052
:(
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Author Comment

by:AltaSens
ID: 36819074

update: tried Motorola "Dell Bluetooth Device" driver with Dell's Bluetooth Software, no luck.

I discovered a Vista x64 driver for this specific BT module, going to try this now.
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Accepted Solution

by:
AltaSens earned 0 total points
ID: 36952556
update:  I've tried all driver sets available from Dell + a few others that driverguide.com recommended, still no drivers for the three Bluetooth Peripheral Devices but since the Bluetooth keyboard & mouse works, I'm going to punt on this.  These D630s are near their retirement date anyway.

Thanks for all of the help!
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Author Closing Comment

by:AltaSens
ID: 36975474
(no solution found)
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