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Lexmark x204n constantly dropping off the printer and devices list (greyed out)

Posted on 2011-09-28
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Last Modified: 2012-08-13
Hi Guys,

We have a Lexmark x204n which is becoming very problematic.

You add it to the Windows 7 32-bit PC and if you're lucky you will print a page, then it will appear "offline" greyed out within "Devices and Printers".

Also when I'm adding the printer it is asking for further information with the screenshot below, rather than going straight to the driver selection screen.

I have also added this under my Windows 7 64-bit system with the same result where it asks for "Additional printer information required" as well.

What are your thoughts guys?

Much Appreciated,

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Question by:vasboz
2 Comments
 
LVL 30

Accepted Solution

by:
ded9 earned 500 total points
ID: 36813195
Close all apps ...run this fixit

http://support.microsoft.com/mats/printing_problems/



Reboot computer and check.



Ded9
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Author Closing Comment

by:vasboz
ID: 36966861
This worked but being an automatic tool I'm not sure on what it exactly corrected on the back end.
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