Solved

Backu Exec failing the backup, strange!

Posted on 2011-09-29
14
616 Views
Last Modified: 2013-12-01
Hi all,
 i have our Veritas Backup Exec 10.0 rev 5520 failing since some days.

i have selected the Whole Exchange Storage Group, the single Mailboxes and the single PFs, the file server.

First it was failing to backup the single mailboxes, telling "0xe00084f8 - The network connection has been interrupted" (freely translated from italian version) on the single mailboxes object in the report.

Then i tried to uninstall-reinstall the agent and to recreate the backup job. the job started complaining about the lost network connectivity with the Exchange store and FAILED THE WHOLE EXCHANGE OBJECT with:

V-79-57344-65072 - Exchange Server is not responding. Backup set canceled.
V-79-57344-65072 - Exchange Store service is not responding. Backup set canceled.
V-79-57344-65072 - Lost connectivity with the destination system. Backup set canceled.
(freely translated from italian version)
 
Yesterday i tried to restart the Backup Exec Agent. Today has completed the exchange backup, but is complaining about the FILESERVER!

V-79-57344-65218 - There was a problem accessing snapshot handle.


Other notes:
Tapes are more than enough to contain all the raw data.
Tape drive is clean
Tried with new tapes and old ones.



What is going on here? I need an expert advice! :-)
0
Comment
Question by:ienaxxx
  • 7
  • 4
14 Comments
 
LVL 4

Expert Comment

by:acstechee
Comment Utility
Hi
We find that if you backup the exchange server and the fileserver as separate backup jobs, albeit to the same tape, then we have much less issue with the backups failing. Just dont forget to set your overwrite protection.

Also sometimes I've found that we've literally had to reinstall the Symantec software from scratch. If you get get a copy of 10d then I beleive the license from 10.0 is still valid. It might be worth the upgrade.

Thanks

gareth
0
 
LVL 10

Author Comment

by:ienaxxx
Comment Utility
Our copy hasn't failed a bkp job for years!

Now we moved DataCenter Physically and it started to fail that strange way....

I would like to understand WHY.
Everything went fine in the move.
0
 
LVL 4

Accepted Solution

by:
acstechee earned 250 total points
Comment Utility
I would suggest from the errors you're getting that it might be some form of communications failure between the servers. Did you have backup exec set to run over its own physical network? Hae you changed any network cards or updated drivers? Have you moved it to a network with more traffic?
0
 
LVL 10

Author Comment

by:ienaxxx
Comment Utility
i changed from hp 4120gl switch to juniper networks 4200 ex with a core switch with two 4500ex connected with each floor with two fc 10 Gb aggregated. I can't believe there could be problems passing from a network that performs 2 to a network that performs 20... Configured directly from the vendor. Anyway servers are connected on the same switch stack of 4200ex. Network performs super during the work hours, but i'll search in the snmp logs, although i think i'll find nothing.. Thanks for the suggestion
0
 
LVL 4

Expert Comment

by:acstechee
Comment Utility
I'd still suggest splitting the exchange backup and the file backup. At the least set the exchange backups to be first in the selection list order.
We look after dozens of servers, mainly sbs that run various editions of backup exec and often the only option seems to be the reinstall. I guess it could be to do with updates from Microsoft butI have never been able to tell for certain.
0
 
LVL 10

Author Comment

by:ienaxxx
Comment Utility
OK, i'll give it a try.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 10

Author Comment

by:ienaxxx
Comment Utility
Nothing to do...
Both the jobs fail...

it fails on files and on single mailbox (different servers)
it backs up the entire exc storage group correctly

0
 
LVL 4

Expert Comment

by:acstechee
Comment Utility
Can you post the job log(s) for me.
Particularly the failure parts.

Thanks

Gareth
0
 
LVL 10

Author Comment

by:ienaxxx
Comment Utility
Hi acstechee,
sry for the delay...

My logs are in italian....
I exported those in text and passed to Google Translator and anonimized. Here is the file attached.

I splitted BKP Jobs as you suggested, here is only the mail bkp job (that fails on single mailboxes part)
Thanks.

 Registro-Inglese-Anonimizzato.txt
0
 
LVL 19

Assisted Solution

by:Delphineous Silverwing
Delphineous Silverwing earned 250 total points
Comment Utility
As already implied by previous posts, this appears to be a network related issue.  You have made a significant network change in your environment and now cannot backup your file server and your Exchange Server, while sometimes allowing one or the other to work.

Are the servers and the backup system on the same switch, or do they pass through the core?
0
 
LVL 10

Assisted Solution

by:ienaxxx
ienaxxx earned 0 total points
Comment Utility
Hi Delphineous and Acsteeche,
 today i verified this problem was related to the NIC team (broadcomm nics) on the backup server.

Disabling that team solved the issue.

Thanks all for your help.
0
 
LVL 10

Author Closing Comment

by:ienaxxx
Comment Utility
Thanks again to all for support.
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now