Outlook 2010 "Connecting to printer"

Got a client using:

Windows 7 Pro (32bit)
Office 2010
Brother HL-5350DN printer
Printer are TCP/IP and installed locally to each PC, there is no print server.


The issue occurs in only Outlook.

When they send a print job to the HL-5350DN form Outlook a "Connecting to printer" dialog box pops up and shuts down the print preview page. They then do it again and get the same message, after a couple of minutes the page closes and the document prints.

They have another printer on site and if they set the 2nd printer as default and send the print job everything is fine.

I've updated the firmware on the printer and I've installed the latest drivers to the machines.

A couple of solutions I've found were:

1) Delete the "BRUtils" registry key
2) In "Programs and features" right click on office "Change" & "Repair"

Both of those stop the problem, I can reboot the PC's multiple times, I can shut down, pull power, boot up and everything is fine. However, the next day the problem has returned. I've trawled the net and see that an Office patch caused this problem in Office 2007 but cannot find a permanent  solution for this situation.
dilesAsked:
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johnb6767Commented:
Probably will not help, but delete the OutlPrnt file in their %appdata%\Microsoft\Outlook folder......

"I've trawled the net and see that an Office patch caused this problem in Office 2007"

Do you have a reference on this?
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dilesAuthor Commented:
Hi johnb6767

Thanks for teh reply.

Typically I can't find the article regarding the Office 2007 but I know MS brought out a Hotfix to resolve the issue.

I've done what you've suggested and the customer has reported that the problem has gone away, I'm not going to get too excited just yet as I've resolved this issue twice through different means and the problem has returned the next day.

Have to wait until Monday before we know if it's 100%.

Thanks again and I'll post the results ASAP.
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dilesAuthor Commented:
As before the fix worked up until the next day when the problem returned again.

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johnb6767Commented:
Ok, was the machine left on, or rebooted? Logoff etc?

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dilesAuthor Commented:
Machines are left on overnight, but as I 've said in my original post, "I can shut down, pull power, boot up and everything is fine. However, the next day the problem has returned".

Going to be speaking with Brother today but I really don't think it's an issue with the printer, I might be worng but we'll see.
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johnb6767Commented:
Any chance it is a Power Management setting on the NIC? Other than that, I am out of ideas. I would expect it to occur on a reboot more than anything....
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dilesAuthor Commented:
I think NIC setting is along shot as it's on 3 PC's. I believe it to be an issue with Outlook since running the "repair" over office rectfied the issue (if only for a night).

Just in case I'll be speaking with Brother today regarding the issue.
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johnb6767Commented:
What kind of Driver is it? PCL5/5e/6/Postscript?
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dilesAuthor Commented:
PLC. Brother advised that I load the lastest firmware & driver (soemthing I'd already done) and as I suspected the issue still persists.
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johnb6767Commented:
""I can shut down, pull power, boot up and everything is fine. However, the next day the problem has returned""

This is what I have a hard time grasping...... I just cant figure out why overnight is the key factor..... I know we prolly visited this, but if left off OVERNIGHT.... Any improvement?
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dilesAuthor Commented:
Brother now advise not to use their driver but HP Laserjet M5035MFP, this seems to work and I do recall having to do this some years ago for another Brother printer. Will post if its ok later today.
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dilesAuthor Commented:
Well, the overnight result is positive! Thanks for your efforts johnb6767 though it was a real pain of an issue.
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dilesAuthor Commented:
Thi is the solution to the issue at hand.
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johnb6767Commented:
Thanks for updating....  

FYI, most printers can go back as far as an HP LJ III.....
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