Solved

2007 outlook cannot connect to exchange 2010

Posted on 2011-09-29
9
371 Views
Last Modified: 2012-05-12
2007 outlook cannot connect to exchange 2010

However cleints still using 2003 outlook can make the connection to the 2010 exchange server.
We are using active directory 2003. All of this has been working for a long time now, just quit working last night.

Also if I try to setup my e-mail on a system running 2003 outlook my mailbox still fails, I think this is due to because it was a 2007 mailbox?

The specific error I get is:
Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed.
0
Comment
Question by:paragondie
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 9

Expert Comment

by:MNH1966
ID: 36814195
The difference between Outlook 2003 and 2007 is that 2003 contacts the mailbox server role and 2007 contacts the Client Access Server role. If 2007 clients stop working, you should troubleshoot the CAS.
0
 

Author Comment

by:paragondie
ID: 36814224
How do I check for issues with that?
0
 
LVL 9

Expert Comment

by:MNH1966
ID: 36814251
The Event Viewer is always a good place to start :)
Also you can start Outlook with the /RPCDIAG commandline option (see: http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-microsoft-office-outlook-2007-HP001218589.aspx )
It may provide you some information on what connections are failing.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:paragondie
ID: 36814498
Failed to determine if the store is in the crawl scope (error=0x8007041d).

shows up in the event manager.

the /RPCDIAG dosen't give me anything helpful
0
 
LVL 9

Expert Comment

by:MNH1966
ID: 36814589
That sounds like a client error?!?
Did you check the CAS servers' event log?
0
 

Accepted Solution

by:
paragondie earned 0 total points
ID: 36814598
We got it working now, it eneded up being our exchange 2010 server added a bunch of mailboxes into a quarintine. We had to go into the quarintine and delete these mailboxes from that area and everything works now. Aperntly this is new to 2010 and it automatic and cannot be turned off.

http://technet.microsoft.com/en-us/library/bb331958.aspx
http://blogs.technet.com/b/sjimmie/archive/2010/07/09/mailbox-quarantine.aspx


0
 
LVL 11

Expert Comment

by:TheGeezer2010
ID: 36814659
Presume you picked this up from the app event log event 10018 ?

If you have SP1 on exchange, you can run the new command Mailbox Repair Request on the errant mailboxes to see if they can be fixed

http://blogs.technet.com/b/nawar/archive/2010/08/19/exchange-2010-sp1-new-mailboxrepairrequest.aspx

Great spot btw
0
 

Author Closing Comment

by:paragondie
ID: 36908405
Fixed our issue
0
 
LVL 3

Expert Comment

by:kkareem
ID: 36890947
http://support.microsoft.com/kb/913843
kindly check the above link it might be use ful .
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In-place Upgrading Dirsync to Azure AD Connect
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question