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SQL Server instance install

We have a develper in another state who says she's installed SQL Server instance. She even sent me a sreenshot of what she had installed. When she looks at "control panel, administartor tools, Services", we dont see the instance,,,,

We see MSSQLServer and SQL Express. I asked her to stop SQL Express. She did but when she wants to start MSSQLServer...she gets an error.

I've attached both screenshots. If she's actually installed an instance, where is it?? She tried repairing and unisntalling...seems like it got worse...i can ask her for the latest error but where to go from here??
AddRemovePrograms.png
whenItryToStart.png
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Camillia
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Camillia
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venk_rCommented:
Can you tell me what you in the eventlogs during the same time frame?
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CamilliaAuthor Commented:
This is what she sees in the errorlog..some error related to master.mdf...
2011-09-28 18:44:12.45 Server      Registry startup parameters: 
	 -d C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\master.mdf
	 -e C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Log\ERRORLOG
	 -l C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\mastlog.ldf
2011-09-28 18:44:12.45 Server      Error: 17113, Severity: 16, State: 1.
2011-09-28 18:44:12.45 Server      Error 2(The system cannot find the file specified.) occurred while opening file 'C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\master.mdf' to obtain configuration information at startup. An invalid startup option might have caused the error. Verify your startup options, and correct or remove them if necessary.

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venk_rCommented:
May be a permission issue.Whats the account the sqlserver service is running on?
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CamilliaAuthor Commented:
how can I check that?? check which account?
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venk_rCommented:
In the above scenario, some other process/application has a lock on master.mdf and this isn’t allowing SQL to take access, hence the service fails to start. To find out which process it is you can use either Process Explorer or Handle.exe from sysinternals. The usual culprits are Anti-Virus or Anti-Malware services. Once you identify the process, after stopping that, attempt to start SQL again.

 Some Common Causes for SQL Service startup failures

•Access denied on the folders for the SQL Server Service Account, specifically on the DATA folder which contains the SQL Server system databases.
•Due to some other processes like anti-virus holding a lock on the SQL database files.
•Insufficient permissions granted to the SQL Server Service account.


 Important:

 Always make SQL service account changes via the SQL Configuration manager since only this tool sets the proper permissions or ACL’s to the new service account. Services.msc does not set ACL’s.



 


 


•Server side protocols for SQL not set correctly or disabled.
•Critical system database files not found due to either accidental deletion of files or disk failures.
•System database files having inconsistencies preventing SQL Server startup.
•Password of the service account was changed but not updated on the server that has the SQL instance installed.
•Startup parameters have incorrect file path locations.
•The SQL Server service is disabled in Service Control Manager.

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venk_rCommented:
from control panel->Administrative tools-?SERVICES->SQL Server
right click  properties->logon tab
And you'll see the account info.
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CamilliaAuthor Commented:
It's "local system account". The thing is, she says she's installed with an instance...sent me a screenshot of the instance but when we look at Services, the instance is not there...

she sent me a screenshot ...above. I see MSSQLServer...not her instance. Should she uninstall and redo?
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venk_rCommented:
I think that would be my best bet.I think its got some conflicts between different versions.
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