Solved

Why is OWA mail going to the drafts folder instead of being sent out?

Posted on 2011-09-29
10
964 Views
Last Modified: 2012-06-21
I have an employee who is having a problem with using OWA. when she is tring to send an email, it goes to the drafts folder and is never sent out. Everything was working just fine a few days ago and then the issue arose. Is there any solution. I have deleted her email account and set up it again and still no change. Please help.
0
Comment
Question by:prodriguez2
  • 5
  • 5
10 Comments
 
LVL 4

Expert Comment

by:Kennyboy5
ID: 36815414
Wouldn't be a rule/filter under the Tools menu?
Or maybe this article on how it's resolving names?
http://support.microsoft.com/kb/836857

KB5
0
 

Author Comment

by:prodriguez2
ID: 36816322
Thank you KB5. for the response.

I have noticed something, the emails in the Drqafts folder are now gone and appair to be sent. the ey were sent out this morning at 1:19am. Why would these messages get stuck in the drafts folder for a long amount of time before being sent?
 
0
 
LVL 4

Expert Comment

by:Kennyboy5
ID: 36817178
Hii prodriquez2,
 which version of Exchange are you running?

KB5
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:prodriguez2
ID: 36817259
Exchange Server 2007

Version: 08.03.0083.000
0
 
LVL 4

Expert Comment

by:Kennyboy5
ID: 36817357
Check the event logs on the server that Exchange is on. I was reading an article in regards to 'back pressure' in the even log but it seems odd that it's happening to only one user and then it eventually gets sent. Do you have lots of space left on the server drive?

KB5
0
 

Author Comment

by:prodriguez2
ID: 36817493
i will check into that thanks
0
 

Author Comment

by:prodriguez2
ID: 36892943


no error messages with the event logs


still having the issue, now the emails are being recieved after 6 hours after being sent and outbound still getting stuck in the drafts folder.

0
 
LVL 4

Accepted Solution

by:
Kennyboy5 earned 500 total points
ID: 36893086
Just for this one user or other users as well? Does this happen with internal emails or external or both? For the emails being received late, check the header of the email and look for time gaps as to where it's getting delayed. Also check the message tracking tool in Exchange. I find it quite useful for narrowing down problems. Send a test email from her OWA and if it goes into the Drafts folder then check with the Message Tracking tool in Exchange and see if it mentions anything weird.

KB5
0
 

Author Comment

by:prodriguez2
ID: 36905713
I allowed for some more room on the c: dirve of the server and restarted and this seems to corrected the problem, But I still would like to know how and why it happened in the first place, because my luck it will happen again.

Thank you KB5 for your help and I will go back and look at that tracking tool and see what if anything it says.
0
 
LVL 4

Assisted Solution

by:Kennyboy5
Kennyboy5 earned 500 total points
ID: 36905905
Possibly had something to do with the space where the db files are. I think it needs a minimum of 4GB but I could be wrong. Found this article on back pressure. This is page 2 of the forum where buddy figured it out but if you want the full read start at the beginning.

http://forums.msexchange.org/m_1800436521/mpage_2/tm.htm
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Office 365 Calendars 5 36
Exchange, calendar 1 34
Method to deal with "too many folders" in Outlook 7 67
email address not saving in nickname / autocomplete list 6 28
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question