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Why is OWA mail going to the drafts folder instead of being sent out?

Posted on 2011-09-29
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Last Modified: 2012-06-21
I have an employee who is having a problem with using OWA. when she is tring to send an email, it goes to the drafts folder and is never sent out. Everything was working just fine a few days ago and then the issue arose. Is there any solution. I have deleted her email account and set up it again and still no change. Please help.
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Question by:prodriguez2
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Expert Comment

by:Kennyboy5
ID: 36815414
Wouldn't be a rule/filter under the Tools menu?
Or maybe this article on how it's resolving names?
http://support.microsoft.com/kb/836857

KB5
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Author Comment

by:prodriguez2
ID: 36816322
Thank you KB5. for the response.

I have noticed something, the emails in the Drqafts folder are now gone and appair to be sent. the ey were sent out this morning at 1:19am. Why would these messages get stuck in the drafts folder for a long amount of time before being sent?
 
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Expert Comment

by:Kennyboy5
ID: 36817178
Hii prodriquez2,
 which version of Exchange are you running?

KB5
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Author Comment

by:prodriguez2
ID: 36817259
Exchange Server 2007

Version: 08.03.0083.000
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Expert Comment

by:Kennyboy5
ID: 36817357
Check the event logs on the server that Exchange is on. I was reading an article in regards to 'back pressure' in the even log but it seems odd that it's happening to only one user and then it eventually gets sent. Do you have lots of space left on the server drive?

KB5
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Author Comment

by:prodriguez2
ID: 36817493
i will check into that thanks
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Author Comment

by:prodriguez2
ID: 36892943


no error messages with the event logs


still having the issue, now the emails are being recieved after 6 hours after being sent and outbound still getting stuck in the drafts folder.

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Accepted Solution

by:
Kennyboy5 earned 500 total points
ID: 36893086
Just for this one user or other users as well? Does this happen with internal emails or external or both? For the emails being received late, check the header of the email and look for time gaps as to where it's getting delayed. Also check the message tracking tool in Exchange. I find it quite useful for narrowing down problems. Send a test email from her OWA and if it goes into the Drafts folder then check with the Message Tracking tool in Exchange and see if it mentions anything weird.

KB5
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Author Comment

by:prodriguez2
ID: 36905713
I allowed for some more room on the c: dirve of the server and restarted and this seems to corrected the problem, But I still would like to know how and why it happened in the first place, because my luck it will happen again.

Thank you KB5 for your help and I will go back and look at that tracking tool and see what if anything it says.
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Assisted Solution

by:Kennyboy5
Kennyboy5 earned 500 total points
ID: 36905905
Possibly had something to do with the space where the db files are. I think it needs a minimum of 4GB but I could be wrong. Found this article on back pressure. This is page 2 of the forum where buddy figured it out but if you want the full read start at the beginning.

http://forums.msexchange.org/m_1800436521/mpage_2/tm.htm
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