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Cannot open PDF attachment in Outlook 2003

Posted on 2011-09-29
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Last Modified: 2012-05-12
An employee who frequently receives emails with PDF attachments receives an error message ("can't create file: xxxx.pdf right-click the folder...") in Outlook every 4 months or so. The first time it happened I found an article that stepped me through locating the "OutlookSecureTempFolder" via regedit, and then deleting the temp files from that folder. This has worked like a charm for a year or so, but not today. I found a tip someone else had tried (changing the registry value for the Outlook tmp folder to a different folder on your hard drive) that worked for them, but no go for me. The user can open other PDF attachments on emails but the ones named "attachment.pdf" get this error. I think the sender is scanning these docs in and the scanner is automatically naming them "attachment.pdf" everytime. The user gets these emails with the "attachment.pdf" from a coworker who forwards them to her on a daily basis. It occured to me that perhaps the name of the PDF was presenting a problem, so I saved a copy of the PDF on the coworker's PC, then renamed it and attached the renamed file to the forwarded email. The user can now open that attachment. Since the user had been able to open these attachments named "attachment.pdf" before today, and the coworker who initially receives then forwards them does not experience this problem, it makes me think that the name of the file is only a part of the problem.
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Question by:ks157
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7 Comments
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36817262
Which operating system are you using?
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Author Comment

by:ks157
ID: 36817549
XP Pro SP3
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Accepted Solution

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Brian Gee earned 2000 total points
ID: 36817619
Check the folders at the end of this path to see if they contain more than one OLK folder. Check each OLK folder for a plethora of attachment().pdf files and summarily delete them.

\\COMPUTERNAME\c$\documents and settings\%username%\local settings\Temporary Internet Files\

Replace COMPUTERNAME with the name of your computer accordingly.
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Author Comment

by:ks157
ID: 36817816
Excellent! There was another OLK folder that had 3000 files in it (a lot of them were the attachment.pdf ifles). After deleting them all the problem is solved. Any ideas on how to prevent this from happening? Thank you very much for your assistance.
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LVL 23

Expert Comment

by:Brian Gee
ID: 36817825
Unfortunately, it is a shortcoming of this MS product. I would recommend bookmarking that path so that it is readily accessible so that you can perform routine flushes accordingly.

Supposed a flush of the Temporary Internet Files is supposed to aid with the above process, but I find it doesn't...
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Author Comment

by:ks157
ID: 36817854
That is what I expected. I have noted this path and will check it periodically.

Yes, I actually thought to delete temporary Internet files after my first attempt with the other OLK failed to resolve it, but alas, it did not. Perhaps since they are hidden files the IE clean up passes over them, but you would think MS would be able to deal with that too. Oh well . . . thanks again!
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LVL 23

Expert Comment

by:Brian Gee
ID: 36817868
You're welcome. I'm glad it all worked out.
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