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Server 2008 R2 Failure

Posted on 2011-09-29
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Last Modified: 2012-06-27
I was doing routine maintenance last night on our new Server 2008 R2 machine, when Quickbooks gave me some issues when trying to apply the update.  Ran the QBInstallTool, which then requested that I reboot my server.  So I did... I had rebooted my server not more than 45 minutes before hand without issue at all.  But after trying the QBtool, as soon as the server booted up to show the mouse icon, right before it shows that it is loading up the services, it beeps and reboots... stuck in an endless loop... I have already been on the phone with Microsoft (indian) tech support for over 5 hours trying to get this thing back up... I need help... All of the automated Microsoft tools are not working.  They just error out.  We even did a command line backup restore, of the C: drive (windows drive) to no avail... I need help and suggestions!

Using an Areca ARC-1222 RAID card, with 8 SATA II drives in raid array.  Has been working flawlessly for 3 months now.
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Question by:Brendon Gaige
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by:JamesMcBride
JamesMcBride earned 500 total points
ID: 36816044
Almost sounds like hardware failure, if last known good configuration / system restore aren't working.

Do you have a spare SATA drive you could plug in on it's own and try a fresh install on to verify the hardware is working? Windows installs so quickly these days, I definitely think it's worth a try.
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Author Comment

by:Brendon Gaige
ID: 36816095
No, because I don't want to ruin the RAID array... And I have done multiple checks on the RAID array and everything shows as healthy...  I have two huge databases that I have to have back.  And I need it running tomorrow... Everything about this doesnt make any sense... I get no BSOD to tell me an error code... just beeps and reboots.  I pulled one drive, and then reseated, making the array have to rebuild, I guess we will see if that fixes it... I don't know what else to do...
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by:Brendon Gaige
ID: 36816134
Meant I needed it back up and running yesterday... Has been a very long 40 hours...
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by:JamesMcBride
JamesMcBride earned 500 total points
ID: 36816192
No onboard SATA? or spare SATA controller you could install? I'm not saying it's the disk subsystem, i'm just saying try to determine if it's the OS configuration or Hardware that's at fault.
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Author Comment

by:Brendon Gaige
ID: 36816252
Will try that now.
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Author Comment

by:Brendon Gaige
ID: 36816700
It wont let me install to the secondary drive plugged directly into the mobo sata ports.  I checked in BIOS, and they are active and it shows the drive, and it will even show it when I go to select it for install in the Windows Installer utility, but it just says that it cannot install to that partition, and to see the logs....
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Author Comment

by:Brendon Gaige
ID: 36816922
I can get the raid to load through the command prompt in the windows installer, and I can view all of the data... Does anyone know of a good bootable cd that will let you clone the data directly?
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by:Brendon Gaige
ID: 36817850
Any other insights? Suggestions?
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by:JamesMcBride
JamesMcBride earned 500 total points
ID: 36890213
Ok, it sounds like you're missing drivers for the on board SATA.

I'd try to find another SATA controller to run the other drive off if you can - then you will also be able to get to the data.
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Expert Comment

by:Jaroslav Mraz
ID: 36891800
How about safe mode? Did works?  What type of backup do you using did you have bare metal recovery?
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Brendon Gaige earned 0 total points
ID: 36918570
I was able to connect a single 2TB drive to a spare SATA port, and clone all of the data onto that drive.  I then tried booting directly from that drive, still had the same issue, so it was not a hardware issue.  I then wiped the volume on the RAID array, and did a bare metal recovery from backup onto the RAID array.  Was able to boot to windows from there.  Then restored the separate D: drive from the cloned single disk, back into the main RAID array to restore the closest level of data.  That worked for the most part.  The SYSVOL and a couple of AD things did not rebuild properly, but I was able to finagle them into working after a bit of muscling.  I appreciate the support and suggestions, will give partial solution points to those who deserve it.
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Author Closing Comment

by:Brendon Gaige
ID: 36941245
Was on the phone with MS Server Tech Support for over 5 hours and they could not help come to a conclusion either.  Finally ran out of time and had to find some what to make it work, and I did...
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