Solved

Outlook 2007 Out Of Office does not work with Exchange 2003, however OWA allows Out Of Office to be enabled

Posted on 2011-09-29
15
320 Views
Last Modified: 2012-06-27
Good morning,

We have a really annoying problem that I am hoping somebody has a solution for. We cannot set Out Of Office within Outlook. We are using Outlook 2007 with an Exchange 2003 server installed in Windows 2003SBS. One of the workstations is still running Outlook 2003 and has the same problem.

While we are out of the office signed in through OWA, Out Of Office can be set without issue. However within the office we can't access the OWA site (get a message that he site cannot be found). OWA can only be accessed outside of the office.

I have a listing of the DNS and am hoping there's something that needs to be changed to make this happen. Does anybody have any suggestions as to where I can start?

Thx
0
Comment
Question by:Poly11
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 7
15 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 36874016
Now what is that you are going to fix first,
- Outlook unable to access OOF
or
- OWA not accessible from LAN

a) Outlook unable to access OOF
> Outlook /cleanrules; Outlook /cleanclientrules; Outlook /cleanserverrules
> Chcek by creating new Outlook profiles....

b) Unable to access OWA
a) check if you can ping the FE\BE server
b) Need to confirm that http://fe-server or http://be-server should get you the default page "Under Construction"....
c) If needed check the IExplore proxy-settings too
0
 

Author Comment

by:Poly11
ID: 36907728
Hi e aravind,

Thanks for the response. We are interested in getting OOF working first. I did run your suggested steps today with the Outlook switches. I even created a new profile but still received the same error message.

I can request a query of the DNS if necessary. Do you think this may be related to a domain DNS or certificate issue? The problem started after an Exchange SSL certificate was renewed.

Thanks
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 36923603
With the "Exchange 2003" servers, the OOF rules should be stored @ the INBOX-rules

So i dont think the "DNS resolution" or "Certificate issues" could be the cause for this issue.

Do we have any other "Mobile devices" connecting to the mailbox?
if yes can we remove the mobile-devices and check for the response with the OOF rules.

If needed you can reset the OOF rules using tools like mfcmapi.exe
Related link: http://www.msexchange.org/articles_tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:Poly11
ID: 36942390
Hi e aravind,

Thanks for the reply. I looked at the attached article, however we aren't even able to get the "Out Of Office" assistant to open in Outlook. A message is displayed that says "Your Out of Office settings cannot be displayed, because the server is currently unavailable.". This is a really annoying problem and it affects all users on the domain.

There is 1 iPhone that is used to connect to the server. Is  your recommendation to remove the iPhone from the equation to see if Out Of Office responds?

Thanks
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 36946867
Yes, we could test the OOF by removing the IPhone.

Note: Just removing the iPhone might not be useful
so,
a) remove the iphone
b) access the mailbox using OWA...configure some OOF rules
c) check from Outlook 2k7 to see if you can read those OOF rules.

Note: Check carefully if the OOF dialog box is showing just a single window OOF window or window with couple of tabs with the title (Inside My Organization and Outside My Organization)

Reason: OOF with 2 tabs, are features of E2k7 and OL2k7
0
 

Author Comment

by:Poly11
ID: 36954638
Before we remove the iPhone, I just want to let you know that this is happening on all mailboxes. The iPhone is only used with one of the accounts. Will the steps posted in your previous message address the issue for all mailboxes or just the user who has the iPhone?

Thanks for your patience. I need to assemble an action plan and get approval, etc...
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 36954706
the above action plan will be for the mailbox attached with the iPhone

we may need to discuss the other mailboxes seperately
0
 

Author Comment

by:Poly11
ID: 36957062
OK, right now I have access to one test account that does not have an iPhone attached. Would it be possible to move forward without removing the iPhone from the equation? The test account I have access to is unable to access the Out Of Office panel within Outlook, but it can be access while accessing OWA.

Thanks
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 36957156
Ok.

Now, for this affected user\mailbox, we have to reset the OOF rules using tools like mfcmapi.exe
Related link: http://www.msexchange.org/articles_tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html
0
 

Author Comment

by:Poly11
ID: 37028996
Thanks for your reply e aravind. I'm going to work with the user in a couple of days and will reply with the results.

Sorry for the delay.
0
 

Author Comment

by:Poly11
ID: 37037700
Hi e aravind,

We can't even open Out Of Office in Exchange. We get a message that says Out Of Office settings cannot be displayed because the server is currently unavailable. The link provided requests that we verify that Out Of Office is set, but because we can't open the Out Of Office feature in Outlook we can't continue.

Can you please let me know if there's anything else we can do?

Thanks.
0
 
LVL 26

Accepted Solution

by:
e_aravind earned 500 total points
ID: 37038944
IN E2k3 server...Outlook should be using the OOF and anything related to OOF as the Inbox rules.

> Still try to follow the article and clear-off the Outlook\Inbox rules
Look for these objects in your mailbox
a) PR_MESSAGE_CLASS property of IPM.Note.Rules.Oof.Template.Microsoft
b) MSFT:TDX OOF Rules
c) anything mostly related to RULES

Note: You may need to export the Outlook-Rules to .RWZ files
(you can do this @ the Outlook Rules UI)
0
 

Author Comment

by:Poly11
ID: 37048009
Hi e aravind,

The server operating system is Windows 2008SBS with Exchange 2007. I found the following article that details the exact problem that I am having:

http://www.proexchange.be/blogs/exchange2007/archive/2009/07/14/your-out-of-office-settings-cannot-be-displayed-because-the-server-is-currently-unavailable-try-again-later.aspx

I did a query in the Exchange Management Shell and did find that there's no ExternalUrl and the InternalUrl may not be valid. I'm going to correct them and see what happens.

Thanks
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 37048587
Okies...in case of the E2k7, OL2k7 ...we need to plan for the Autodiscover and other related stuff
If E2k3 or OL2k3 is involved...this would be using the Outlook Rules for the OOF functionality
0
 

Author Closing Comment

by:Poly11
ID: 37231498
Thank you. Your suggestions combined with a firewall change have fixed the problem. Thanks.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question