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Outlook Attachments recieved by Blackberry, but do not show in outlook

Posted on 2011-09-29
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Last Modified: 2012-06-27
I have 3 end users in an exchange environment who claim to not recieve a pdf attachment from one certain email address from outside their domain.

here is a better scenario; (each company is a different domain) company A sends company B an email with pdf attachment. Company B forwards the email from Company A to Company C (Company C being me) I recieved the email and was able to see the attachments on my blackberry, however, no attachments appear in my outlook either.

Obviously the attachments are flowing all the way from A to B to C, but why are we not able to see them within outlook?

Multiple different versions of outlook as well.
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Question by:jmgallo
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7 Comments
 

Author Comment

by:jmgallo
ID: 36815675
Also a quick FYI : Company A I have no control over, Company B is my client.
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LVL 37

Expert Comment

by:Jian An Lim
ID: 36901692
this is the 2nd post that relevant to this. can you verify whether OWA is working?

the only thing i can think about is PR_ATTACHMENT_HIDDEN MAPI property (0x7FFE000B) might be turn on

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Author Comment

by:jmgallo
ID: 36909968
Sorry for the delay. Yes OWA is funtctioning properly and attachments are showing.

Would your comment about PR_ATTACHMENT_HIDDEN MAPI property still be valid if OWA is working?

How would I go about checking that?
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LVL 37

Expert Comment

by:Jian An Lim
ID: 36913250
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_27373500.html

one of my comment is download a tool to verify the email.




http://blogs.technet.com/b/outlooking/archive/2010/05/14/useful-tools-while-troubleshooting-outlook-issues-3-mfcmapi.aspx

please download the tools

PR_ATTACHMENT_HIDDEN can be set to true, and in this case, it will be hidden from outlook (but owa will be visible)

some outlook addon may affect this setting but i am not sure.

Open in new window

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Author Comment

by:jmgallo
ID: 36913759
Ok. I followed all the steps, PR_Attachment_Hidden was true, I modified and changed to false, saved the properties, checked the message within outlook and it the attachments showed up.

I'm still unsure of a total resolution to the problem though.As this happens everytime my clients vendor sends an email from one certain address with a pdf attachment. I still need to figure out how to stop this from happening everytime and resolve the root cause of the problem.

I read your other posts, and I am in the same boat, I cant have an end user running this MAPI editor everytime they recieve one of these emails. Where do you think the root cause of this actually lies? in the senders exchange/outlook?
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LVL 37

Accepted Solution

by:
Jian An Lim earned 750 total points
ID: 36914313
it could potentially for a message that includes an inline attachment from Microsoft Exchange Server


http://support.microsoft.com/kb/954684/EN-US

but again, i would like you to confirm this issue whether it has been happening.
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Author Closing Comment

by:jmgallo
ID: 37238939
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