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citrix xenapp5 problem

Posted on 2011-09-29
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Last Modified: 2012-05-12
Hi Experts,
I have  installed a XENAPP5 server on a vm with win2008.
So far Citrix is working, internal.
But I cannot connect from external to my created desktops.
The link I have was working in the past, but now not anymore.
How to troubleshoot this error ?
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Question by:Eprs_Admin
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LVL 23

Accepted Solution

by:
Dirk Kotte earned 450 total points
ID: 36817294
how do you connect to the desktop?
are you using WebInterface,VPN,CSG,CAG,... Firewall...,NAT?
you can try to telnet your Citrix-server at port 1494.
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Author Comment

by:Eprs_Admin
ID: 36890420
I try with telnet but nothing happens
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Author Comment

by:Eprs_Admin
ID: 36890425
yes we try to connect over the webinterface.
The first login is ok.
But when I click the Desktop Icon then the error 1030 pops up.
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Assisted Solution

by:vblazier
vblazier earned 50 total points
ID: 36895302
The Citrix Web Interface (CWI) runs over ports 80/443.  From what you conveyed,  http/https is configured properly on the firewall, which is why you're able to log in from the outside.  

Published Applications ("created desktops", as you say) use different ports than 80/443.  I suspect your firewall and CWI aren't configured properly for allowing traffic in/out using the proper ports.

Configure your firewall so that these ports are opened (NAT/PAT):

TCP 80, 443, 1494, 2598
UDP 1604

You will also need to configure the settings on your CWI site to accommodate translated access, for which you'll need to reference the Administrator's Guide for your version of CWI.  

Good luck.

~Victor Blazier
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Author Comment

by:Eprs_Admin
ID: 36929769
when I connect, I can login.
When I click my desktop, this error pops up :

 xenapp5 error
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Author Comment

by:Eprs_Admin
ID: 36929835
here is the detail text:

java.io.IOException: Server dropped connection
      at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
      at java.lang.Thread.run(Unknown Source)
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LVL 23

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 450 total points
ID: 36947568
try the native client.
the error messages from the native client are more usefull.

if you use NAT there are some more problems.
you need NAT for port 80/443 to reach the WI - this should work because you see the webpage.
then you has to configure address-translation at the WI as 1to1 or to use altaddr at the XenAppServer.
i need many more details about you accesss scenario to offer more help.
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Author Comment

by:Eprs_Admin
ID: 36947692
what do you mean by native client ?
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LVL 23

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 450 total points
ID: 36947779
if you see the java-error at the client side likely you use the java-client.
if you click the icon - you see a pop-up window with java-startup?

download the client for windows from here:
http://www.citrix.com/lang/English/lp/lp_2309126.asp

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Author Comment

by:Eprs_Admin
ID: 36949699
same error with the web client - reciever 3.0
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Author Comment

by:Eprs_Admin
ID: 37005297
yes I see this pop up from java, when trying to connect.
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Author Comment

by:Eprs_Admin
ID: 37005312
hi dkotte:

the problem must be on the server.
Because I try to login to the xen desktop with localhost and I have the same error.

It has nothing to do with the firewall.

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LVL 23

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 450 total points
ID: 37017195
hi,
try to disable the java client within the webinterface.
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Author Comment

by:Eprs_Admin
ID: 37017203
we tried this, the native client and the java client not working.
Do you know how to repair it or put back to default settings ?
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Author Comment

by:Eprs_Admin
ID: 37017208
Do you also know this command ?
keytool -import -trustcacerts -alias myrootcert -file c:\bin\rootcert.cer –keystore c:\Program Files\Java\j2re1.4.2_01\lib\security\cacerts

we cannot execute it, can you explain the command maybe ?
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LVL 23

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 450 total points
ID: 37018747
... repair it:
- within the WI Configuration goto the site and select "repair site"
or create a new one and check if this will work.

... or reinstall the native client at the client-side

... within native client you should not need certificates within the java directory

?... you use private certs to accessing your infrastructure internaly?

 
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Author Comment

by:Eprs_Admin
ID: 37022908
I already reinstalled the native client on the client.
We have the same problem with the native client.

I will try the repair site.

Do you know this : SSL handshake failed ?
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LVL 23

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 450 total points
ID: 37023154
>hi dkotte:
>
>the problem must be on the server.
>Because I try to login to the xen desktop with localhost and I have the same error.
>
>It has nothing to do with the firewall.

at the top you say "So far Citrix is working, internal"

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LVL 23

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 450 total points
ID: 37023203
>SSL handshake failed ?

you are using SecureGateway or AccessGateway?
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Author Comment

by:Eprs_Admin
ID: 37023210
we are using Secure Gateway and I reinstalled it right now and configured it.
No also internal it is not working. I can reach the server from outside but my app or desktop will not open.
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LVL 23

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 450 total points
ID: 37023382
but from inside you dont use the CSG?
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Author Comment

by:Eprs_Admin
ID: 37024562
I don't know exactly.
How can I find out ?
0
 
LVL 23

Assisted Solution

by:Dirk Kotte
Dirk Kotte earned 450 total points
ID: 37058267
you can look to the WI-configuration.
there you should see if the CSG connection are configured.
 
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Author Closing Comment

by:Eprs_Admin
ID: 37068874
NO SOLUTION.
But thanks for the help.
We did a complete reinstallation of CITRIX XENAPP5 :-)
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