Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Workflows, Cases, and Queue Items in CRM 2011

Posted on 2011-09-29
4
Medium Priority
?
1,390 Views
Last Modified: 2012-05-12
I have created a workflow in Dynamics CRM 2011 to create a queue item for a case. If the priority of the case is raised to "High," it will create a new queue item in a different queue. I am assuming the original queue item is deleted - is there a way to transfer the data from the first queue item to the second?
0
Comment
Question by:rdracer58
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 27

Expert Comment

by:Chinmay Patel
ID: 36816366
Hi rdracer58,

You can write a wrokflow to do this. It should not take more than 5 minutes to achieve this.
Let me know if you need help with creating a workflow.

Regards,
Chinmay.
0
 

Author Comment

by:rdracer58
ID: 36816500
I know how to create the workflow, in fact that is what I mentioned in my question. The question is when using the workflow to move queue items between queues, is the original item in Queue A deleted and relplaced by the item in Queue B, or is it the same record simply transferred between queues?
0
 
LVL 27

Accepted Solution

by:
Chinmay Patel earned 2000 total points
ID: 36816516
Sorry... my bad. :(

Answer is record is just moved not deleted. again really sorry.
0
 

Author Comment

by:rdracer58
ID: 36816541
No worries! Thanks!
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
One of the most important things in an application is the query performance. This article intends to give you good tips to improve the performance of your queries.
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question