Workflows, Cases, and Queue Items in CRM 2011

Posted on 2011-09-29
Medium Priority
Last Modified: 2012-05-12
I have created a workflow in Dynamics CRM 2011 to create a queue item for a case. If the priority of the case is raised to "High," it will create a new queue item in a different queue. I am assuming the original queue item is deleted - is there a way to transfer the data from the first queue item to the second?
Question by:rdracer58
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LVL 27

Expert Comment

by:Chinmay Patel
ID: 36816366
Hi rdracer58,

You can write a wrokflow to do this. It should not take more than 5 minutes to achieve this.
Let me know if you need help with creating a workflow.


Author Comment

ID: 36816500
I know how to create the workflow, in fact that is what I mentioned in my question. The question is when using the workflow to move queue items between queues, is the original item in Queue A deleted and relplaced by the item in Queue B, or is it the same record simply transferred between queues?
LVL 27

Accepted Solution

Chinmay Patel earned 2000 total points
ID: 36816516
Sorry... my bad. :(

Answer is record is just moved not deleted. again really sorry.

Author Comment

ID: 36816541
No worries! Thanks!

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