Solved

Workflows, Cases, and Queue Items in CRM 2011

Posted on 2011-09-29
4
1,374 Views
Last Modified: 2012-05-12
I have created a workflow in Dynamics CRM 2011 to create a queue item for a case. If the priority of the case is raised to "High," it will create a new queue item in a different queue. I am assuming the original queue item is deleted - is there a way to transfer the data from the first queue item to the second?
0
Comment
Question by:rdracer58
  • 2
  • 2
4 Comments
 
LVL 27

Expert Comment

by:Chinmay Patel
ID: 36816366
Hi rdracer58,

You can write a wrokflow to do this. It should not take more than 5 minutes to achieve this.
Let me know if you need help with creating a workflow.

Regards,
Chinmay.
0
 

Author Comment

by:rdracer58
ID: 36816500
I know how to create the workflow, in fact that is what I mentioned in my question. The question is when using the workflow to move queue items between queues, is the original item in Queue A deleted and relplaced by the item in Queue B, or is it the same record simply transferred between queues?
0
 
LVL 27

Accepted Solution

by:
Chinmay Patel earned 500 total points
ID: 36816516
Sorry... my bad. :(

Answer is record is just moved not deleted. again really sorry.
0
 

Author Comment

by:rdracer58
ID: 36816541
No worries! Thanks!
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

CCModeler offers a way to enter basic information like entities, attributes and relationships and export them as yEd or erviz diagram. It also can import existing Access or SQL Server tables with relationships.
As technology users and professionals, we’re always learning. Our universal interest in advancing our knowledge of the trade is unmatched by most industries. It’s a curiosity that makes sense, given the climate of change. Within that, there lies a…
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question