Solved

BES Synchronisation

Posted on 2011-09-29
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Last Modified: 2012-05-12
Hi

I have installes BES Express with Exchange 2007 std. My emails are synchronizing well but the problem I have is that my calendar is synchronizing in only one way. I mean from Exchange to Blackberry but not from Blackberry to Exchange. If I enter appointements to my Blackberry calendar it is not going to my Outlook.

Is there a way to have both way synchro?

Thanks

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Question by:jpmoreau
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Expert Comment

by:cntrlaltd3l
ID: 36818038
On BES
@ Verify that all BlackBerry services are running (including MDS service) under BlackBerry Service Account or not.
@ Check whether the BlackBerry service account is having proper permissons or not. ( Exchange View-Only Admin and Send As, Receive As and Administer Information Store).
@  Check the CDO.dll of the Exchange server  and BES  which should be same and it has to be registered.

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04912



From BlackBerry Device:
@ Backup the data on the BlackBerry smartphone using the Backup and Restore tool in BlackBerry Desktop Manager.
@ On the BlackBerry smartphone, open the Calendar application.
@ Click the Menu button and click Options.
@ Set the Wireless Synchronization option to No.
@ Click the Menu button and click Save.
@ Set the Wireless Synchronization option to Yes.
@ Click the Menu button and click Save. Turning wireless calendar synchronization on and off will reset the calendar database on the BlackBerry smartphone.
@ Create a calendar entry in Microsoft Outlook and verify that the entry wirelessly synchronizes to the BlackBerry smartphone.

Using BlackBerry Desktop Manger:
Connect the Device and click on Sync All or Sync by Type-> Organizer.
You have to select Microsoft Outlook and have to select Two Way Synchronization.

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Author Comment

by:jpmoreau
ID: 36904032
OK

It is worlking in one way. From Outlook to the Blackberry it is ok. From the Balckberry to the Outlook not working.

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LVL 2

Expert Comment

by:cntrlaltd3l
ID: 36905169
Have you checked, the above settings on the server or not? or simply disable the user and delete and re-add again.
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Author Comment

by:jpmoreau
ID: 36905252
I did checked all the settings on Exchange and reconnect on the Blackberry. Do you mean delete and readd in BES Express?
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Author Comment

by:jpmoreau
ID: 36905764
I removed the Blackberry account from the BES and recreate it. Reactivate from the device and the problem is still the same.

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Author Comment

by:jpmoreau
ID: 36964407
OK

I revised all the settings you ask me. Reset the users and reconfig. Is there a place in Exchange that I have to check?
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Accepted Solution

by:
jpmoreau earned 0 total points
ID: 37038577
My synchronisation is now working. The only thing I have now is if I delete an email from my Blackberry it doen't delete from Outlook.
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Author Closing Comment

by:jpmoreau
ID: 37105850
I found the prolem myself
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