effusion_uk
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Outlook 2010 calendar reminder popup window not working....
Hello everyone!
Problem.
We're using terminal server environment -Windows 2008 (64bit).
Users logged in to terminal servers via remote desktop with their logon credentials.
We're using Outlook 2010 for email client.
Some of the users Outlook calendar reminder popup window is not working. It was working before. Suddenly stopped working/ not showing up.
Tried all the commands -
outlook.exe /cleanreminders
outlook.exe /cleanfreebusy
outlook.exe /resetfolders
No luck.
Can anyone please advise why is that happening?
Many thanks.
Problem.
We're using terminal server environment -Windows 2008 (64bit).
Users logged in to terminal servers via remote desktop with their logon credentials.
We're using Outlook 2010 for email client.
Some of the users Outlook calendar reminder popup window is not working. It was working before. Suddenly stopped working/ not showing up.
Tried all the commands -
outlook.exe /cleanreminders
outlook.exe /cleanfreebusy
outlook.exe /resetfolders
No luck.
Can anyone please advise why is that happening?
Many thanks.
Did you try simple settings? In settings are enable and disable ?
ASKER
Hello Jeremyno,
Yes.
They have been checked....
Yes.
They have been checked....
ASKER
Hello CanusRufus,
Thanks for the link.
SP1 installed indeed. Went to that link but couldn't able to download that hotfix.
As I said, some users facing the problem although reminder worked fine with their Outlook before.
Other users reminder is working fine.
Just wondering, if I install that hotfix, what will be the after effect?
Any other thoughts for that problem?
Thanks for the link.
SP1 installed indeed. Went to that link but couldn't able to download that hotfix.
As I said, some users facing the problem although reminder worked fine with their Outlook before.
Other users reminder is working fine.
Just wondering, if I install that hotfix, what will be the after effect?
Any other thoughts for that problem?
A hotfix you can never truly know the answer. I have never seen an issue however Microsoft recommends to test before installing in an enterprise environment.
Ok the users that are using outlook are on the same PC? One work other not? Can you try it on same pc with difrent user profiles?
Did you try Office repair?
Did you try Office repair?
ASKER
Hello JEREMYNO,
Users are using thin client computers.
Users need to logon via remote desktop with their login details to terminal server environment.
Some users are affected with the problem. Others are working fine.
That's the confusing part. If that's a major issue then all the users have the same problem which not!
Tried to reset profile but didn't work......
Users are using thin client computers.
Users need to logon via remote desktop with their login details to terminal server environment.
Some users are affected with the problem. Others are working fine.
That's the confusing part. If that's a major issue then all the users have the same problem which not!
Tried to reset profile but didn't work......
Have you got lots of data in user profiles on server?
I had same problem once and the solution whose try this steps.
Logon user - control panel - mail - DELETE PROFILE (no restart DELETE) after delete folders with data.
Logout
Login user - control panel - mail - Create Profile - Name it POST (its not important shot name) after add account again.
Open Outlook
If this don't help then
BACKUP DOCUMENTS and desktop
Login as administrator manualy remove C - USERS - USERNAME folder and if you use trash delete it from trash
Reboot server and logon again as the normal user and add again mail account. But first solution works for lots of problems with outlook.
I had same problem once and the solution whose try this steps.
Logon user - control panel - mail - DELETE PROFILE (no restart DELETE) after delete folders with data.
Logout
Login user - control panel - mail - Create Profile - Name it POST (its not important shot name) after add account again.
Open Outlook
If this don't help then
BACKUP DOCUMENTS and desktop
Login as administrator manualy remove C - USERS - USERNAME folder and if you use trash delete it from trash
Reboot server and logon again as the normal user and add again mail account. But first solution works for lots of problems with outlook.
ASKER
Sorry for late response.
Thanks for your suggestions.
They both have been tested. But the problem is still there.
We wiped out the user profile. Logged in again and create mail profile as well.
No luck ....
any other advise?
Thanks for your suggestions.
They both have been tested. But the problem is still there.
We wiped out the user profile. Logged in again and create mail profile as well.
No luck ....
any other advise?
Have users same user rights and graphical experience settings?
ASKER
Yes....
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ASKER
Thank you!
That hotfix helped indeed!
:-)
Cheers.
That hotfix helped indeed!
:-)
Cheers.
Lokk at this article,
http://support.microsoft.com/kb/2586274
That points to this Hotfix:
http://support.microsoft.com/kb/2586274