CF-31 doesn't find driver for external Sony DRX-820U DVD drive
I have a new CF-31 that has XP loaded and I need to reinstall with Windows 7. I have the recovery DVD from Panasonic with Windows 7, but my exterenal DVD drive doesn't install the drivers automatically on the CF-31 like Sony says it should.
http://sony.storagesupport.com/node/7183
I need the actual driver for the Sony DRX-820U and need it ASAP.
http://sony.storagesupport.com/node/7183
I need the actual driver for the Sony DRX-820U and need it ASAP.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
As I read a little more, Do you mean the drivers for the DVD drive or for all other devices in the Operating system?
You need a recovery DVD from sony, not from another manufacturer. If the PC originally was delivered without recovery DVD's but with Windows 7 installed, there normally was a recovery partition on the HD from which you can start the recovery process. Apart from that there is normally also a utility installed on the PC that allows you to create your own recovery DVD's. Check the manual or the sony homepage for instructions on how to restore from a recovery partition.
If you deleted that partition or didn't create the recovery media before you downgraded to XP, or if you lost the Sony recovery media, you should be able to order replacement media from sony.
If you deleted that partition or didn't create the recovery media before you downgraded to XP, or if you lost the Sony recovery media, you should be able to order replacement media from sony.
ASKER
I was hoping to get a driver for the DVD drive. I have the drivers for the CF-31. I've already contacted Panasonic as well with no solution. I'm about ready to go get an optical DVD drive from another Panasonic toughbook since this seems like a dead end.
ASKER
i have a recovery dvd with windows 7 on it from panasonic. however, i have no dvd drive to use since the external sony drive (plug and play) doesn't get seen on the panasonic cf-31.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
the boot priority is set to use the USB DVD. It still doesn't work. I'm going to go buy another external DVD drive and give that a try. I've verified the USB ports are working with a USB flash drive. I've also tested the DVD drive on another computer and it works just fine.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I bought a new external DVD drive and have it working.
ASKER
Everyone helped me troubleshoot although non of it really resolved the issue so I'm splitting out the points to all who contributed.
ASKER