?
Solved

exchange to blackberry...blackberry to exchange issues

Posted on 2011-09-29
3
Medium Priority
?
286 Views
Last Modified: 2012-05-12
We have BES and Exchange 2010. My boss has these issues with his BB

1.      When he deletes from his Outlook email, it is showing up as unread in his handheld BB. Not all emails just some.
2      When he deletes from his BB email…it is still showing as unread in Outlook.
3      These actions are still occurring even after you hit the Reconcile Now option
0
Comment
Question by:taphope
3 Comments
 
LVL 17

Assisted Solution

by:pjam
pjam earned 400 total points
ID: 36816556
You could try the magical BB repair, remove the battery and chip, wait a few and reinsert.
0
 
LVL 9

Assisted Solution

by:meko72
meko72 earned 600 total points
ID: 36816630
You could always do a security wipe on the phone and re iniate you bosses phone to the BES server.
Before doing this backup the phone .
0
 
LVL 20

Accepted Solution

by:
Satya Pathak earned 1000 total points
ID: 36817068
I would suggest you to please check user permission on the server if everything is fine.

than please go through below steps:

1. Open Messages (Inbox) > Press the   key.
2. Click on Options > Under Messages Options Open Email Reconciliation.
3. Check the setting:
• Delete On: Select “Mailbox & Handheld”.
• Wireless Reconcile: ON (If it is already ON then 1st make it OFF and save and again make it ON and save)
• On Conflicts: Select “Mailbox Wins”.
• Press the   key > Save.
4. Hard boot the device (take out battery + sim card without switching off the device, wait for 20 seconds, re-insert).

Once device is up, check if the issue is resolved

0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Lotus Notes is the most prominent choice of all users due to its advance email management. It provides email features along with contact management, appointments, task, calendar etc. Many users rely on its service to carry out electronic communicati…
How to import Outlook calendar to MS Exchange Server. A Calendar stores user appointments, meetings details to manage work. Moving Outlook Calendar to a new or already existing Exchange Server become complex process if Admin needs to import Calendar…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…

569 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question