I have an Acer Aspire laptop that has been badly infected by a virus picked up by visiting a malicious website. Its’s the one where your desktop program shortcuts appear to be missing and there is a program suggesting you activate a windows fix.
Have uninstalled anti-virus software to allow combofix to run
First time Combofix ran, it successfully installed the Recovery Module, then successfully created the restore point but hung after it started to run the 50 virus check stages and never completed the first virus check stage (I left it running for about 8 hours). There is no disk activity and no response to mouse etc. Have to switch off by holding in Switch Off key. Have tried to run Combofix with normal user logon, in Safe mode and in Safe Mode with networking but always hangs just after starting the virus check stage.
Have also ran SuperAntispyware which did complete and found a few items to delete.
Any ideas for getting Combofix to run or can someone suggest an alternative cleanup app. I have used Combofix many time in the past with great success.