Solved

Need to Back out Internet Explorer 9  to Internet Explorer 8 on Window 7 Pro machine

Posted on 2011-09-29
11
420 Views
Last Modified: 2012-05-12
I need to uninstall Internet Explorer 9 and return to Internet Explorer 8 on a Windows 7 Professional machine.  Searches for this issue have directed me to go to "View Installed Updates" in programs and features, but I don't find Internet Explorer 9 listed there.  Any ideas?
Installed-Updates.JPG
0
Comment
Question by:dwar08
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
  • +1
11 Comments
 
LVL 28

Expert Comment

by:Run5k
ID: 36816673
Scroll down until you find Windows Internet Explorer 9.  Highlight and click the Uninstall button.
0
 
LVL 28

Expert Comment

by:Run5k
ID: 36816783
To elaborate a bit more, that entry should be near the very bottom of the list.

If that doesn't work and you have also installed Windows 7 Service Pack 1 already, you may need to weigh your options.  If you really don't like IE9, you would potentially need to temporarily uninstall SP1, then uninstall IE9, ensure that IE8 is working, then re-install SP1.  Quite a bit of juggling.
0
 
LVL 8

Expert Comment

by:ConUladh
ID: 36817139
Check out methods 3 to 5 in the link bewlo if you can't find it in installed updates:

http://support.microsoft.com/kb/2579295
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 66

Expert Comment

by:johnb6767
ID: 36817328
I would be curious to know if there is a problem caused by IE9, that can be corrected, in order to keep it?
0
 

Author Comment

by:dwar08
ID: 36818164
To all.. Thanks for your responses... It is an issue with an application that uses a fingerprint scanner.  The application ran fine on XP and IE8, but when the system was upgraded to Win7 and IE9, it broke.  Could be either/or, but for testing I was going to back out IE9 as the support staff for the application had not tried it using that browser.  To make matters worse the issue is intermittent and works sometimes for several days before it breaks again...

@Run5k  That is the complete list of installed updates in that picture.  Internet Explorer 9 is not in the list...  SP1 is likely installed, but I will have to confirm that,

@ConUladh..  Method 3 looks like it could have promise... I hadn't seen that in my previous searches for a solution to the problem..

@johnb6767.. It is certainly possible that there is another solution.  The application uses an Active X plugin and I suspect a security and/or active x setting is to blame, but the support staff for the application has no experience with IE9, so they are of little help...  I was looking for a quick easy way to back out the IE9 for testing... Looks like that was wishful thinking....
0
 
LVL 28

Expert Comment

by:Run5k
ID: 36818984
Dwar08,

If that is your entire list of updates, you almost certainly have SP1 installed on that machine.  You can double-check by pressing Windows Key + Pause on your keyboard to open up the System applet on your Control Panel.  It should say Service Pack 1 similar to the screen shot below.

That being said, if you still want to test the fingerprint scanner on a Windows 7 machine with IE8, you will need to follow the sequence of events that I mentioned previously:  temporarily uninstall SP1, then uninstall IE9, ensure that IE8 is working, then re-install SP1.  If you are satisfied that everything does work well in that configuration, you would probably also want to use the Microsoft IE9 Blocker Toolkit in order to prevent it from being automatically installed again:

http://technet.microsoft.com/en-us/magazine/hh180754.aspx

As Johnb6767 implied, it might be wise to spend a bit more time testing the fingerprint scanner with IE9.  Keep in mind that IE9 has an ActiveX Filtering feature built-in that can be disabled as a whole, or it can be configured to allow exemptions.  That may solve your problem with a minimal amount of effort.

Windows 7 SP1
0
 
LVL 66

Accepted Solution

by:
johnb6767 earned 500 total points
ID: 36819048
"That is the complete list of installed updates in that picture.  Internet Explorer 9 is not in the list...  "

Just thought I would point this little tidbit out.....

When looking at the window of the Installed Updates, thers a little arrow next to the top of the "Programs" column.....

Select Microsoft Windows, and double check.....


0
 

Author Closing Comment

by:dwar08
ID: 36937081
Well johnb6767.... There you go.... Nice Tidbit...  I'm not sure how that got changed, but under the Program column the Microsoft.NET Framework 4 box and the Microsoft Silverlight box were checked, which effectively hid the rest of the Installed updates... Unchecked the boxes and all of the updates showed up, including Internet Explorer 9. Thanks for your help !!

And, for the record... The problem turned out to be an Active X plugin that was not loading consistantly...  Would have been nice if the developers could have found that....  I hate having to troubleshoot other peoples applications... They were no help at all....
0
 
LVL 28

Expert Comment

by:Run5k
ID: 36937107
@Johnb6767... Nice catch!

@Dwar08... Glad to hear that your problem is resolved.  Yes, that definitely isn't the default configuration for displaying updates within that window.  Either someone or something specifically changed it to be that way.
0
 

Author Comment

by:dwar08
ID: 36937136
@Run5k... I appreciate your help as well.... This particular user has a habit of tinkering with settings, but I would not have suspected that she would have gone in that deep...  But there are times that the users call support for specific applications that I would not have been involved with, so I suspect that one of them had her change the settings to possibly make it easier to tell if .net 4 and/or silverlight had been installed.....

Bottom line is that I didn't know that option to turn on or off the list of installed updates existed until now.... Thanks again for everyone's help....
0
 
LVL 28

Expert Comment

by:Run5k
ID: 36937169
Glad to help. While I'm not even half the Windows 7 expert that John is, I like to think that I still know the operating system rather well. However, it never would have occurred to me to check for a non-standard configuration on an in-depth setting like that one.  Once again, kudos to John!
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question